TVP00727 - Case Management System for the OPCC

The Victim Code sets out how victims of crime should be treated and what advice, support and practical information is available to them. In order to meet the strict updated demands of the Victims Code, it is necessary that a more robust and flexible Case Management System (CMS) is required to allow non-consent based referrals, as well as the opportunity to work dynamically with approved partners. Without a non-consent option, we are at risk of not adhering to the new legislation and risk victims not receiving critical support. By way of an Automatic Data Transfer (ADT), the Victims First Hub (VFH) provides the front door into victim services for TVP under a consent model. This requires Thames Valley Police (TVP) officers and staff to ask victims if they would like support, then to go onto NICHE and trigger a referral to the VFH. Under the Victim’s Code, all victims have a right to be referred to a support service. Therefore, there is a need to move to a non-consent-based model.

Services

17/03/2023 12:05:00

72320000-4  Database services
48000000-8  Software package and information systems
48611000-4  Database software package
48612000-1  Database-management system
48613000-8  Electronic data management (EDM)
48614000-5  Data-acquisition system
64215000-6  IP telephone services
64216100-4  Electronic message services
64216110-7  Electronic data exchange services
64216120-0  Electronic mail services
72312000-5  Data entry services
72313000-2  Data capture services
72314000-9  Data collection and collation services
72261000-2  Software support services
48600000-4  Database and operating software package
48610000-7  Database systems
72321000-1  Added-value database services