CT17-76318 - Cloud-hosted Telephony System

cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally.

06/07/2023 00:00:00

48510000-6  Communication software package