Date of dispatch of this notice: 09/08/2023
External Reference: e5ac2eed-e7b1-4537-9ce2-39ace8db4d36
Date of dispatch of this notice: 09/08/2023
External Reference: e5ac2eed-e7b1-4537-9ce2-39ace8db4d36
Official name: Sheffield City Council
Url: https://www.sheffield.gov.uk
Address line 1: Town Hall, Pinstone Street,
Town: Sheffield
Postal Code: S1 2HH
Country: England
Contact person: Paul Rayton
E-mail: paul.rayton@sheffield.gov.uk
Phone: +44 01142734567
Title attributed to the contract: Cloud-hosted Telephony System
Description:
Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.
Additional data
User / Company
Awarded Date: 31/07/2023
Awarded Value:
1,791,660.00
Contract start date: 01/08/2023
Contract end date: 31/07/2026
Contract has an option to extend for 1 x 12 months to 31/7/27 (if taken)