Dear suppliers,
This opportunity is for 2426 Telephony Modernisation services to East Riding of Yorkshire Council (ERYC). It has an in-house ICT Service responsible for implementing, maintaining, enhancing and meeting any legislative requirements of the ICT environment. It is seeking to create a framework agreement with a Partner (“the Supplier”) with the appropriate product range, experience and competitive pricing to supply the authority a new modern, flexible, scalable and integrated telephony and contact centre solution. The framework period will be for a period of four years, but it is the intention of the Council to place an initial call-off order for the core system and associated add-ons for an initial contract period of 5 years with two optional 24 month extension periods (up to nine years).
All suppliers who express an interst will be able to get access to the documents and submit a response. All responses will be evaluated subject to them meeting the minimum criteria set out within the tender documentation.