UK

388 - IVR - Phase2 Telephony/WFM - Calabrio Work Force Management (WFM)

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General information
Detailed description:

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

Response deadline (UK time):

28/02/2026 12:00:00

CPV codes:

48000000-8  Software package and information systems

Buyer:


The North Yorkshire Council
County Hall, Racecourse Lane,
DL7 8AD
Northallerton
United Kingdom
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Contact:


https://www.northyorks.gov.uk

Published notices
Notice Date of dispatch
Awarded Contract (Contracts Finder) 25/03/2026 14:01
Calabrio Work Force Management (WFM)
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Calabrio Work Force Management (WFM)
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