Awarded Contract

Preliminary Data

Type of contract: Services
Procedure: Other
Awarded Procedure Type: Direct Award

Contact information

Official name: The North Yorkshire Council
Url: https://www.northyorks.gov.uk
Address line 1: County Hall, Racecourse Lane,
Town: Northallerton
Postal Code: DL7 8AD
Country: England
Contact person:
E-mail: procurement@northyorks.gov.uk
Phone: +44 1609533450

Contract information

Title attributed to the contract: Calabrio Work Force Management (WFM)
Description:

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre. 

Common procurement vocabulary (CPV)
48000000   Software package and information systems

Dates
Expire date: 28/02/2026 12:00
Contract start date: 01/03/2026
Contract end date: 31/03/2031

Values
Lowest value: 241896
Highest value:

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:

Region(s)
Yorkshire and The Humber

Additional Details

Attachment 0

Urlhttps://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101770&B=UK

Description

CALL-OFF INITIAL PERIOD: 3 Years (36 -month contract term)
CALL-OFF OPTIONAL EXTENSION PERIOD 1 +1 Years (12 + 12 months)

Attachment 1

Urlhttps://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117

Description

User / Company

Award Information

Awarded Date: 01/03/2026
Awarded Value: 241,896.00
Contract start date: 01/03/2026
Contract end date: 31/03/2031

Supplier Information 0

Opus Business Systems Limited t/a Opus Telecoms 1st Floor, London Court, 39 London Road, Reigate, Surrey. RH2 9AQ 771226214

AnnexD