[CF02LiveOpportunity]

Preliminary Data

Type of contract: Services
Procedure: Open

Contact information

Official name: University of Roehampton
Url: https://www.roehampton.ac.uk/
Address line 1: Grove House
Address line 2:Roehampton Lane
Town: London
Postal Code: SW15 5PJ
Country: England
Contact person: Jack Tough
E-mail: jack.tough@roehampton.ac.uk
Phone:

Contract information

Title attributed to the contract: Student Recruitment Services
Description:

The University of Roehampton uses an external provider for the following student recruitment and admissions services; enquiry management (for non-UK applicants), admissions service encompassing the creation and management of an online application form and an agreed review process for applications received (for all non-EU applicants and for EU/UK postgraduate applicants) and conversion management (for all applicants). The University processes in the region 17,000 - 18,000 appliacnts per year and processes enquiries by phone, e-mail and live chat.
The University of Roehampton seeks to appoint a provider who can sustain this valuable and user-friendly service, both to customers and the University’s internal and external stakeholders. To underpin these services, the provider would be expected to be able to evidence robust, secure and innovative technology solutions, including sophisticated reporting, accessible from the client-side. The provider should have a demonstrable record of service level improvement and innovation and are required to assist in the University’s on-going recruitment and marketing strategies, helping to maximise the number of enquiries, applications and enrolling students in an increasingly competitive market environment. 

Common procurement vocabulary (CPV)
48219300   Administration software package
75100000   Administration services
79000000   Business services: law, marketing, consulting, recruitment, prin
79411000   General management consultancy services
79600000   Recruitment services
79635000   Assessment centre services for recruitment

Dates
Expire date: 30/04/2021 17:00
Contract start date: 01/09/2021
Contract end date: 31/08/2024

Values
Lowest value: 1800000
Highest value: 2400000

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:

Region(s)
Any Region

Additional Details

There are no attachments.

AnnexD