Mental Health and Vulnerability Support in Humberside
Sagsnr.:
1718 - 2018
Tjenesteydelser
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
II.1.6)
Oplysninger om delkontrakter
Kontrakten er opdelt i delkontrakter:
nej
II.2.2)
Supplerende CPV-kode(r)
Hovedudførelsessted:
Hull, HU16 5SN
II.2.4)
Beskrivelse af udbuddet
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
II.2.5)
Tildelingskriterier
de nedenfor anførte kriterier
Kvalitetskriterium
-
Navn:
Quality
/
Vægtning:
70%
Omkostningskriterium
-
Navn:
Price
/
Vægtning:
30%
II.2.11)
Oplysninger om optioner
Optioner:
nej
II.2.13)
Oplysninger om EU-midler
Udbuddet vedrører et EU-finansieret projekt og/eller program:
nej