[ExternalReference]: 2021-516368
[FtsReference]: 2021-028618
[FtsS09F03ContractAwardNotice]
[Information]
[FtsS09F03ContractAwardNotice]
[NoticeContractAward]
[NoticeContractAwardSub]
[Section1]: [Ca]
I.1)
[NameAddressContact]
NHS Shared Business Services
05280446
Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
UK
[Contactpoint]:
Aidan Woodward
[AddressPhone]:
+44 7395253735
[AddressEmail]:
aidan.woodward2@nhs.net
[Nutscode]:
UK -
UNITED KINGDOM
[UrlGeneral]:
https://www.sbs.nhs.uk/
[UrlBuyerprofile]:
https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39
I.2)
[JointProcurement]
[JointProcurementCentral]
I.4)
[CaType]
[OtherType]:
Joint Venture between the Department of Health and Sopra Steria
I.5)
[Mainactivity]
[MainactivGeneral]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Patient/Citizen Communications & Engagement Solutions
[Fileref]:
SBS10175
II.1.2)
[CpvMain]
64000000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
II.1.6)
[LotsInfo]
[DivisionLots]:
[Yes]
II.1.7)
[ValueTotal]
[ValueExclVat]:
250000000.00
GBP
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 1 – Online (Digital) Communication
[LotNumber]:
1
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 2 – E-mail
[LotNumber]:
2
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way Email service
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 3 – Short Message Service (SMS)
[LotNumber]:
3
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 4 – Interactive Voice Response (IVR)
[LotNumber]:
4
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way IVR service
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 5 – Agent Calls
[LotNumber]:
5
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 6 – Hybrid Mail
[LotNumber]:
6
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of on and off-site bulk and traditional hybrid mail.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
[LotNumber]:
7
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 8 - Two-way workforce communications
[LotNumber]:
8
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality
/
[Weighting]:
80%
[Price]
-
[Weighting]:
20%
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
[LotNumber]:
9
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[Price]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.3)
[FrameworkContractDpsInfo]
[NoticeInvolvesFramework]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.1)
[PubPrevious]
[NumberOj]: 2021/S 000-012974
[Section5]: [AwardOfContract]
[ContractNumber]: 1
[LotNumber]: 1
[TitleContract]: Lot 1 – Online (Digital) Communication
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
17
[NumberTendersSme]:
9
[NumberTendersMs]:
1
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
17
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
ACF Technologies (UK) Limited
141876420
Technology House, 48-54 Goldsworth Road
Woking
GU21 6LE
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Advanced Digital Innovation (UK) Limited
218774299
Salts Mill, Victoria Road, Saltaire, West Yorkshire
Saltaire
BD18 3LA
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
DrDoctor
218501271
123a Maidenhead Roa
Windsor
SL4 5EY
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
EBO.AI (UK) LTD
224338569
St. Crispin House, St. Crispin Way
Rossendale
BB4 4PW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Fusion Practices Limited
216320371
Unit 6083, 6th Floor, Aldgate Tower, 2 Leman Street,
London
E1 8FA
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Netcall Technology Limited
294785803
Suite 203 Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Quadient UK Ltd
770080364
3rd Floor Press Centre, 14 East Bay Lane
London
E15 2GW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Service Level Management Ltd
584948624
Broom House 39/43 London Road, Hadleigh, Essex
Hadleigh
SS7 2QL
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
[Nutscode]:
US -
United States
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 2
[TitleContract]: Lot 2 – E-mail
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
17
[NumberTendersSme]:
9
[NumberTendersMs]:
1
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
17
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
4Net Technologies
346428068
3 Scholar, Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
ACF Technologies (UK) Limited
141876420
Technology House, 48-54 Goldsworth Road
Woking
GU21 6LE
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Doxim Striata Ltd
226125583
Unit 2 Crown Business Centre, High Street, Seal
Kent
TN15 OAJ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Forfront Limited
236485004
Paternoster House, 65 St Paul's Churchyard
London
EC4M 8AB
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Netcall Technology Limited
294785803
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh, Essex
Essex
SS7 2QL
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
[Nutscode]:
US -
United States
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 3
[LotNumber]: 3
[TitleContract]: Lot 3 – Short Message Service (SMS)
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
19
[NumberTendersSme]:
12
[NumberTendersMs]:
1
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
19
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
FireText Communications Ltd
210027763
Tremough Innovation Centre, Penryn, Cornwall
Penryn
TR10 9TA
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Link Mobility
238806439
Cross House, 8 Duncannon Street
London
WC2N 4JF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Netcall Technology Limited
294785803
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Quadient UK Ltd
770080364
3rd Floor, Press Centre, 14 East Bay Lane
London
E15 2GW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh
Essex
SS7 2QL
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 4
[LotNumber]: 4
[TitleContract]: Lot 4 – Interactive Voice Response (IVR)
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
7
[NumberTendersSme]:
5
[NumberTendersMs]:
0
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
7
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Charles Novacroft Direct Limited
236039124
Seebeck House, 1 Seebeck Place, Knowlhill
Milton Keynes
MK5 8FR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 5
[LotNumber]: 5
[TitleContract]: Lot 5 – Agent Calls
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
4
[NumberTendersSme]:
3
[NumberTendersMs]:
0
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
4
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Charles Novacroft Direct Limited
236039124
Seebeck House, 1 Seebeck Place, Knowlhill
Milton Keynes
MK5 8FR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 6
[LotNumber]: 6
[TitleContract]: Lot 6 – Hybrid Mail
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
12
[NumberTendersSme]:
9
[NumberTendersMs]:
0
[NumberTendersNonms]:
0
[OffersReceivedElectronic]:
12
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
CFH Docmail Limited
229564810
St Peter's Park, Westfield, Radstock
Radstock
BA3 3UP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Civica UK Ltd
291283976
Southbank Central, 8th Floor, 30 Stamford Street
London
SE1 9LQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
MBA Group Ltd
503189680
MBA House, Garman Road
London
N17 0HW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Quadient UK Ltd
770080364
3rd Floor, Press Centre, 14 East Bay Lane
London
E15 2GW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh
Essex
SS7 2QL
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Synertec Limited
237228965
2 Chelston Business Park, Castle Road
Wellington
TA21 9JQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Webpost Ltd
218566521
Sucklings Yard, Church Street
Ware
SG12 9EN
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 7
[LotNumber]: 7
[TitleContract]: Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
16
[NumberTendersSme]:
8
[NumberTendersMs]:
0
[NumberTendersNonms]:
2
[OffersReceivedElectronic]:
16
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Civica UK Ltd
291283976
Southbank Central, 8th Floor, 30 Stamford Street
London
SE1 9LQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
EBO.AI (UK) LTD
224338569
St. Crispin House, St. Crispin Way, Rossendale
Rossendale
BB4 4PW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Medallia, Inc
086713372
575 Market Street, Suite 1850, San Francisco
San Francisco
CA 94105
US
[Nutscode]:
US -
United States
[AwardedSme] : [No]
Netcall Technology Limited
294785803
Suite 203 Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Synertec Limited
237228965
2 Chelston Business Park, Castle Road
Wellington
TA21 9JQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
[Nutscode]:
US -
United States
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 8
[LotNumber]: 8
[TitleContract]: Lot 8 - Two-way workforce communications
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
6
[NumberTendersSme]:
3
[NumberTendersMs]:
0
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
6
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Multitone Electronics PLC
210209987
Multitone House, Shortwood Copse Lane, Basingstoke
Hampshire
RG23 7NL
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
[Nutscode]:
US -
United States
[AwardedSme] : [No]
Vocera Communications, Inc.
017507091
100 Longwater Avenue, Green Park
Reading
RG2 6GP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
US
[Nutscode]:
US -
United States
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section5]: [AwardOfContract]
[ContractNumber]: 9
[LotNumber]: 9
[TitleContract]: Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
01/11/2021
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
35
[NumberTendersSme]:
18
[NumberTendersMs]:
0
[NumberTendersNonms]:
2
[OffersReceivedElectronic]:
35
[AwardedGroup]
:
[Yes]V.2.3)
[AwardedToName]
4Net Technologies
346428068
3 Scholar Green Road, Cobra Court, Stretford
Manchester
M32 0TR
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
British Telecommunications Plc
227015716
81 Newgate St
London
EC1A 7AJ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Conduent Business Process Solutions
080342931
Ground Floor, One George Yard
London
EC3V 9DF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Content Guru
348551214
Radius Court, Eastern Road, Bracknell, Berkshire
Bracknell
RG12 2UP
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
DrDoctor
218501271
123a Maidenhead Road
Windsor
SL4 5EY
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Forth Communication Ltd
500279468
2-4 Balloo Avenue
Bangor
BT19 7QT
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Healthcare Communications UK
735713583
5 St John's Lane
London
EC1M 4BH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Infinite Convergence Solutions Inc
022904785
16 Upper Woburn Place
London
WC1H 0AF
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Netcall Technology Limited
294785803
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire
Bedford
MK41 7PH
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Quadient UK Ltd
770080364
3rd Floor, Press Centre, 14 East Bay Lane
London
E15 2GW
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Service Level Management Ltd
584948624
Broom House, 39/43 London Road, Hadleigh
Essex
SS7 2QL
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
Synertec Limited
237228965
2 Chelston Business Park, Castle Road, Wellington
Wellington
TA21 9JQ
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [Yes]
Talkdesk, Inc
078455294
388 Market Street, Suite 1300, San Francisco
San Francisco
CA 94111
UK
[Nutscode]:
UK -
UNITED KINGDOM
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
250000000.00
GBP
[Section6]: [InfoComplement]
VI.3)
[InfoAdditional]
The duration referenced in Section II.2.7 is for the placing of orders.
The value provided in Section II.1.5 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support
In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.
The envisaged maximum number of participants to the framework agreement, stated in IV.1.3 is an estimate and is subject to change
The value provided in Section II.1.5 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support
In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.
The envisaged maximum number of participants to the framework agreement, stated in IV.1.3 is an estimate and is subject to change
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
NHS Shared Business Services
Halyard Court, 31 Broadway
Salford
M50 2UW
UK
[AddressEmail]:
aidan.woodward2@nhs.net
[Internet]:
https://www.sbs.nhs.uk/
VI.4.3)
[AppealsLodging]
[AppealsDeadline]:
PCR compliant (FTS) procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHSSBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.