Mental Health and Vulnerability Support in Humberside
Αριθμός αναφοράς:
1718 - 2018
II.1.2)
Κωδικός κύριου λεξιλογίου CPV
Υπηρεσίες
II.1.4)
Σύντομη περιγραφή
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
II.1.6)
Πληροφορίες σχετικά με τα τμήματα
Η παρούσα σύμβαση υποδιαιρείται σε τμήματα:
όχι
II.2.2)
Επιπλέον κωδικός(-οί) CPV
Κύριος τόπος ή τοποθεσία εκτέλεσης:
Hull, HU16 5SN
II.2.4)
Περιγραφή της σύμβασης
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
II.2.5)
Κριτήρια ανάθεσης
Τα κριτήρια που αναφέρονται κατωτέρω
Κριτήριο ποιότητας
-
Όνομα:
Quality
/
Στάθμιση:
70%
Κριτήριο κόστους
-
Όνομα:
Price
/
Στάθμιση:
30%
II.2.11)
Πληροφορίες σχετικά με δικαιώματα προαίρεσης
Δικαιώματα προαίρεσης:
όχι
II.2.13)
Πληροφορίες σχετικά με τα Ταμεία της Ευρωπαϊκής Ένωσης
Η σύμβαση σχετίζεται με έργο ή/και πρόγραμμα χρηματοδοτούμενο από τα Ταμεία της Ευρωπαϊκής Ένωσης:
όχι