[ExpireDate]: 16/07/2021
[ExternalReference]: 2021-511208
[FtsReference]: 2021-012974
[FtsS09F02ContractNotice]
[Information]
[FtsS09F02ContractNotice]
[NoticeContract]
[Section1]: [Ca]
I.1)
[NameAddressContact]
NHS Shared Business Services
05280446
Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
UK
[Contactpoint]:
Aidan Woodward
[AddressPhone]:
+44 7395253735
[AddressEmail]:
aidan.woodward2@nhs.net
[Nutscode]:
UK -
UNITED KINGDOM
[UrlGeneral]:
https://www.sbs.nhs.uk/
[UrlBuyerprofile]:
https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39
I.2)
[JointProcurement]
[JointProcurementCentral]
I.3)
[InfoTendering]
[AddressObtainDocs]:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38199&B=NHSSBS[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38199&B=NHSSBS
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[OtherType]:
Joint Venture between the Department of Health and Sopra Steria
I.5)
[Mainactivity]
[MainactivGeneral]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Patient/Citizen Communications & Engagement Solutions
[Fileref]:
CARAS
II.1.2)
[CpvMain]
64000000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with citizens as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies.
It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies.
It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 250000000.00
GBP
II.1.6)
[LotsInfo]
[DivisionLots]:
[Yes]
[LotsSubmittedFor]
[LotOneOnly]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 1 – Online (Digital) Communication
[LotNumber]:
1
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way Internet-based online digital communication services such as smartphone applications.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 2 – E-mail
[LotNumber]:
2
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way Email service
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 3 – Short Message Service (SMS)
[LotNumber]:
3
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 4 – Interactive Voice Response (IVR)
[LotNumber]:
4
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way IVR service
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 5 – Agent Calls
[LotNumber]:
5
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 6 – Hybrid Mail
[LotNumber]:
6
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of on and off-site bulk and traditional hybrid mail.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
[LotNumber]:
7
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 8 - Two-way workforce communications
[LotNumber]:
8
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
[LotNumber]:
9
II.2.2)
[CpvAdditional]
32000000
-
32260000
-
32500000
-
32570000
-
32573000
-
64227000
-
72000000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UK -
UNITED KINGDOM
[MainsiteplaceWorksDelivery]:
M50 2UW
II.2.4)
[DescrProcurement]
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
48
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
Please refer to Procurement Documents
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.3)
[FrameworkContractDpsInfo]
[NoticeInvolvesFramework]
[FrameworkSeveral]
[FrameworkParticipEnvis]:
20
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.1)
[PubPrevious]
[NumberOj]: 2021/S 021-512428
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
09.07.2021
[Time]:
12:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DurationMonths]
: 48
([FromStatedDate])
IV.2.7)
[OpeningConditions]
[Date]:
09.07.2021
[Time]:
12:00
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.3)
[InfoAdditional]
The duration referenced in Section II.2.7 is for the placing of orders.
The value provided in Section II.1.5 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support
In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.
The envisaged maximum number of participants to the framework agreement, stated in IV.1.3 is an estimate and is subject to change
Please respond through the EU Supply tender portal, tender reference; 44774 by 12:00 noon on 9th July 2021.
The value provided in Section II.1.5 is only an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
The Framework will be for the benefit, and on behalf, of public sector bodies, details of such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreements-support
In addition, if provided for in the contract documents, NHS SBS may extend the scope and benefit of the Framework Agreement to private sector bodies, subject to the approval of NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has extended the principles of public procurement rules to provide its private sector customers with the best value and open and transparent procurement procedures.
The envisaged maximum number of participants to the framework agreement, stated in IV.1.3 is an estimate and is subject to change
Please respond through the EU Supply tender portal, tender reference; 44774 by 12:00 noon on 9th July 2021.
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
NHS Shared Business Services
Halyard Court, 31 Broadway
Salford
M50 2UW
UK
[AddressPhone]:
+44 7395253735
[AddressEmail]:
aidan.woodward2@nhs.net
[Internet]:
https://www.sbs.nhs.uk/
VI.4.3)
[AppealsLodging]
[AppealsDeadline]:
OJEU procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into. Such information should be requested from NHSSBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.