II.1)
Quantidade ou âmbito do concurso
Mental Health and Vulnerability Support in Humberside
Número de referência:
1718 - 2018
II.1.2)
Código CPV principal
Serviços
II.1.4)
Descrição resumida
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
II.1.6)
Informação sobre os lotes
Contrato dividido em lotes:
não
II.2.2)
Código(s) CPV adicional(is)
II.2.3)
Local de execução
Local principal de execução:
Hull, HU16 5SN
II.2.4)
Descrição do concurso
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
II.2.5)
Critérios de adjudicação
Critérios a seguir enunciados
Critério relativo à qualidade
-
Nome:
Quality
/
Ponderação:
70%
critérios relativos ao custo
-
Nome:
Price
/
Ponderação:
30%
II.2.11)
Informação sobre as opções
Opções:
não
II.2.13)
Informação sobre os fundos da União Europeia
O contrato está relacionado com um projeto e/ou programa financiado por fundos da União Europeia:
não