II.1)
Umfang der Beschaffung
II.1.1)
Bezeichnung des Auftrags
Mental Health and Vulnerability Support in Humberside
Referenznummer der Bekanntmachung:
1718 - 2018
II.1.2)
CPV-Code Hauptteil
Dienstleistungen
II.1.4)
Kurze Beschreibung
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
II.1.5)
Geschätzter Gesamtwert
Wert ohne MwSt.: 240000.00
GBP
II.1.6)
Angaben zu den Losen
Aufteilung des Auftrags in Lose:
nein
II.2.2)
Weitere(r) CPV-Code(s)
Hauptort der Ausführung:
Hull, HU16 5SN
II.2.4)
Beschreibung der Beschaffung
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
II.2.5)
Zuschlagskriterien
Die nachstehenden Kriterien
Qualitätskriterium
-
Name:
Quality
/
Gewichtung:
70%
Kostenkriterium
-
Name:
Price
/
Gewichtung:
30%
Wert ohne MwSt.: 240000.00
GBP
II.2.7)
Laufzeit des Vertrags, der Rahmenvereinbarung oder des dynamischen Beschaffungssystems
Laufzeit in Monaten:
36
Dieser Auftrag kann verlängert werden:
nein
II.2.10)
Angaben über Varianten/Alternativangebote
Varianten/Alternativangebote sind zulässig:
nein
II.2.11)
Angaben zu Optionen
Optionen:
nein
II.2.13)
Angaben zu Mitteln der Europäischen Union
Der Auftrag steht in Verbindung mit einem Vorhaben und/oder Programm, das aus Mitteln der EU finanziert wird:
nein