Contract award notice

Information

Published

External Reference: 2026-539564

FTS Reference: 2026-063165

Contract award notice

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

The North Yorkshire Council
8867655
County Hall, Racecourse Lane,
Northallerton
DL7 8AD
UK
Contact person: Laura Baxter
Telephone: +44 1609780780
NUTS code:  UKE22 -  North Yorkshire CC
Internet address(es):
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

661-NYC-CD Online Health
Reference number:  100109910
II.1.2)

Main CPV code

85100000  -  Health services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The Authority requires an Online Health solution that complements the Active North Yorkshire (ANY) new hybrid membership model. ANY currently services circa 20,000 health and fitness members across North Yorkshire.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.
This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Lowest offer:  1.00  GBP / Highest offer:  3360000.00  GBP   taken into consideration  (excluding VAT)
II.2)

Description

II.2.2)

Additional CPV code(s)

85100000  -  Health services
85121100  -  General-practitioner services
85142100  -  Physiotherapy services
II.2.3)

Place of performance

NUTS code:  UKE22 -  North Yorkshire CC
II.2.4)

Description of the procurement

The solution should deliver secure, clinically appropriate, and accessible virtual health services at scale – fully integrated with the Authority’s membership eco system – and underpinned by robust clinical governance, quality assurance frameworks, and continuous improvement processes.
In scope services will include:
- Online GP appointments
- Virtual Nutrition Support
- Remote Physiotherapy
- Mental Health Services
- Virtual On Demand Exercise Content
This notice sets out the intention to conclude a competitive process and award a contract for the provision of Online Health.
The annual value of the contract is demand led and may range between £0 – £672,000 (excluding VAT) based on a per member per month cost, therefore the total value of the contract is demand led and may range between £0 - £3,360,000 (excluding VAT). There is no guarantee of spend.
The contract is for a new service that is intended to be awarded to a new Provider.
Initial term: 3 years 24 August 2026 – 23 August 2029
Option to extend: 2 years 24 August 2029 – 23 August 2031
This is a Provider Selection Regime (PSR) Intention to Award Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality and Innovation - Service Level Agreement and Response Times  /  Weighting:  Threshold
Quality criterion  -  Name:  Quality and Innovation - Service Delivery  /  Weighting:  15
Quality criterion  -  Name:  Quality and Innovation - Customer Journey & System Integration  /  Weighting:  15
Quality criterion  -  Name:  Value - Value for Money  /  Weighting:  10
Quality criterion  -  Name:  Value - Volume 2 Price Schedule  /  Weighting:  30
Quality criterion  -  Name:  Integration, Collaboration, and Service Sustainability - Collaboration  /  Weighting:  10
Quality criterion  -  Name:  Improving Access, Reducing Health Inequalities, and Facilitating Choice - Service Impact  /  Weighting:  10
Quality criterion  -  Name:  Social Value - Social Value Contribution  /  Weighting:  10
Price  -  Weighting:  0
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the FTS: 2026/S 000-041026

Section V: Award of contract

Contract No: 1

Title: 661-NYC-CD Online Health

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

06/07/2026
V.2.2)

Information about tenders

Number of tenders received:  2
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

HEALTHHERO SOLUTIONS LIMITED
Bracknell
RG12 1YQ
UK
NUTS code:  UKE22 -  North Yorkshire CC

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1.00  GBP / Highest offer:  3360000.00  GBP   taken into consideration
V.2.5)

Information about subcontracting

The contract is likely to be subcontracted
Short description of the part of the contract to be subcontracted:  
Group exercise content, including a range of digital fitness classes

Section VI: Complementary information

VI.3)

Additional information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Thursday 16 July 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
The key criteria were considered within the award criteria which were laid out in the tender documents, the key criteria formed the basis for the evaluation questions that were asked.
Any written representations should be sent to Laura Baxter (laura.baxter@northyorks.gov.uk).
The award decision makers for this process were North Yorkshire Council's Procurement Assurance Board, Corporate Director - Community Development and Assistant Director - Resources.
No conflicts of interest were identified for any of the individuals involved in this procurement process.
VI.4)

Procedures for review

VI.4.1)

Review body

High Court of England and Wales
The Strand
London
UK

VI.4.4)

Service from which information about the review procedure may be obtained

The Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000