rhul

Social and other specific services – public contracts - Call for competition

Information

Published

Expire date: 12/05/2026

External Reference: 2026-595895

FTS Reference: 2026-033956

Social and other specific services – public contracts - Call for competition

Social and other specific services – public contracts

Prior information notice - This notice is a call for competition

Services

Section I: Contracting authority

I.1)

Name and addresses

Royal Holloway and Bedford New College
RC000823
Royal Holloway University of London, Egham Hill
Egham
TW20 0EX
UK
Contact person: Helen Booth
Telephone: +44 01784443044
E-mail: helen.booth@rhul.ac.uk
NUTS code:  UKJ2 -  Surrey, East and West Sussex
Internet address(es):
Main address: https://www.royalholloway.ac.uk/
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/154962

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104589&B=RHUL
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104589&B=RHUL
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

University Bus Service
Reference number:  RHUL-26033
II.1.2)

Main CPV code

60100000  -  Road transport services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The University is looking to appoint one (1) supplier to deliver a pay-to-use, low-emission bus service providing reliable transport for staff and students travelling to and from the Egham campus. The contract shall commence on 1 September 2026, with full services commencing on the start of each autumn term, (21 September 2026 for Year 1). The initial contract term will be three (3) years, with two (2) optional twelve (12) month extensions to 2031. The service will support the University’s aims to reduce car use, improve air quality, enhance community safety, and provide additional capacity during peak times and major University events. The supplier will be expected to demonstrate strong customer service, reliable performance, and a commitment to continuous improvement aligned with the University’s sustainability and carbon-reduction goals.
II.1.5)

Estimated total value

Value excluding VAT: 2000000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

60112000  -  Public road transport services
60130000  -  Special-purpose road passenger-transport services
II.2.3)

Place of performance

NUTS code:  UKJ2 -  Surrey, East and West Sussex
Main site or place of performance:  
Surrey
II.2.4)

Description of the procurement

The University is looking to appoint one (1) supplier to deliver a pay-to-use, low-emission bus service providing reliable transport for staff and students travelling to and from the Egham campus. The contract shall commence on 1 September 2026, with full services commencing on the start of each autumn term, (21 September 2026 for Year 1). The initial contract term will be three (3) years, with two (2) optional twelve (12) month extensions to 2031. The service will support the University’s aims to reduce car use, improve air quality, enhance community safety, and provide additional capacity during peak times and major University events. The supplier will be expected to demonstrate strong customer service, reliable performance, and a commitment to continuous improvement aligned with the University’s sustainability and carbon-reduction goals. Service performance will be monitored through regular contract review meetings supported by performance measures covering punctuality, completed journeys, customer satisfaction, passenger volumes, revenue, sustainability metrics, and incident reporting. This bus service is a critical component of the University’s transport infrastructure, providing essential connectivity between Egham railway station, the main campus, Hox Park, Englefield Green, and other key residential and academic locations. Demand varies throughout the academic year, with peaks during term time, early mornings, late afternoons, and University events. This procurement therefore seeks to secure a flexible, customer focused supplier capable of delivering a safe, sustainable, and responsive service aligned with the University’s strategic direction, campus developments, and net-zero ambitions.
II.2.6)

Estimated value

Value excluding VAT: 2000000.00  GBP
II.2.7)

Duration of the contract or the framework agreement

Duration in months: 60
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.4)

Objective rules and criteria for participation

List and brief description of rules and criteria: Rules and criteria can be found in the tender documentation.
III.2)

Conditions related to the contract

III.2.1)

Information about a particular profession

Execution of the service is reserved to a particular profession
Reference to the relevant law, regulation or administrative provision:  
Bus service operators.
III.2.2)

Contract performance conditions

See tender documentation.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Form of procedure

Open procedure
IV.1.11)

Main features of the award procedure

See tender documentation
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest

Date:  12/05/2026
Local time:  11:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.5)

Scheduled date for start of award procedures

09/06/2026

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Royal Courts of Justice
Strand
London
WC2A 2LL
UK