Awarded Contract

Preliminary Data

Type of contract: Services
Procedure: Restricted
Awarded Procedure Type: Direct Award

Contact information

Official name: City of Bradford Metropolitan District Council
Url: https://www.bradford.gov.uk/
Address line 1: Britannia House, Hall Ings
Town: Bradford
Postal Code: BD1 1HX
Country: England
Contact person: Catherine Mullins
E-mail: catherine.mullins@bradford.gov.uk
Phone:

Contract information

Title attributed to the contract: CBMDC 462 - automated telephony call routing solution
Description:

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls.
Procured via NHS Patient Healthcare Communications and Related IT Services framework – Lot 1: Patient Messaging Services
2 year, with 1 x 12 month extension

Common procurement vocabulary (CPV)
32543000   Telephone switchboards
79512000   Call centre
72000000   IT services: consulting, software development, Internet and supp

Dates
Expire date: 13/02/2026 00:00
Contract start date: 01/04/2026
Contract end date: 31/03/2028

Values
Lowest value: 40000
Highest value: 70000

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:

Region(s)
Yorkshire and The Humber

Additional Details

Attachment 0

Urlhttps://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102755&B=UK

Description

Additional data

Attachment 1

Urlhttps://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103277

Description

User / Company

Award Information

Awarded Date: 09/03/2026
Awarded Value: 41,252.00
Contract start date: 01/04/2026
Contract end date: 31/03/2028

Supplier Information 0

NETCALL TECHNOLOGY LTD Suite 203 Bedford Heights Brickhill Drive Bedford MK41 7PH Sinead Short

AnnexD