UK

Awarded Contract

Information

Published

Date of dispatch of this notice: 31/03/2026

External Reference: 8e53f24d-da91-4ea1-ada5-9486f39efa14

Awarded Contract

Cached Version

Preliminary Data

Type of contract: Services
Procedure: Other
Awarded Procedure Type: Other

Contact information

Official name: City of Bradford Metropolitan District Council
Url: https://www.bradford.gov.uk/
Address line 1: Britannia House, Hall Ings
Town: Bradford
Postal Code: BD1 1HX
Country: England
Contact person: Catherine Mullins
E-mail: catherine.mullins@bradford.gov.uk
Phone:

Contract information

Title attributed to the contract: Replacement IT Service Management (ITSM) System
Description: 

The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system.

The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. 

Addendum A provides bidders with overview information about the current IT infrastructure, services, and support, including any standards/policies/technical requirements. This will allow bidders to gain an understanding to ensure appropriateness of their solution(s) and enable them to provide an accurate pricing for the implementation and running of their services. 

Addendum B outlines potential future requirements for a Customer Relationship Management (CRM) system, Customer Portal, and Electronic Document Management (EDM) solution. Should the selected ITSM solution demonstrate the capability to meet these requirements, the Council reserves the right, at its sole discretion, to extend the scope of this contract to include some or all of these components.

The initial contract term is expected to be five (5) years, with the possibility of extension for up to two (2) additional periods of 24 months each and a further period of 12 months. This allows for a maximum potential contract duration of ten (10) years. During any extension periods, the Council retains the right to modify the scope of support requirements as necessary.

This procurement is being run as a Further Competition under the Crown Commercial Services Back Office Software 2 (BOS2) RM6285 framework.

Common procurement vocabulary (CPV)
72000000   IT services: consulting, software development, Internet and supp

Dates
Expire date: 23/01/2026 10:00
Contract start date: 01/04/2026
Contract end date: 31/03/3031

Values
Lowest value: 897000
Highest value: 2400000

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:
Postal Code: BD1 1HX

Additional Details

Attachment 0
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=99970&B=UK 

Additional data
Attachment 1
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103277 

User / Company

Award Information

Awarded Date: 24/03/2026
Awarded Value: 897,100.00
Contract start date: 01/04/2026
Contract end date: 31/03/2031

Supplier Information 0
Supplier's name:
Softcat Plc
Supplier's address:
Softcat Plc Fieldhouse Lane Marlow SL7 1LW
Contact person:
Sarah-Louise Kelly
DUNS number of supplier:
Additional information:

AnnexD