UK

Contract award notice

Information

Published

External Reference: 2025-536446

FTS Reference: 2025-027883

Contract award notice

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

Citizen Housing Group Limited
RS008181
4040 Lakeside
Birmingham
B37 7YN
UK
Contact person: Joey Barron
Telephone: +44 1707339800
E-mail: joey@echelonconsultancy.co.uk
NUTS code:  UKG -  WEST MIDLANDS (ENGLAND)
Internet address(es):
Main address: https://www.citizenhousing.org.uk/
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Housing and community amenities

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Citizen Home Health Safety Check Contract
Reference number:  1237
II.1.2)

Main CPV code

71314100  -  Electrical services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working.
The procurement process was conducted in accordance with the Public Contracts Regulations 2015.
II.1.6)

Information about lots

This contract is divided into lots: yes
II.1.7)

Total value of the procurement

Value excluding VAT:  11580459.00  GBP
II.2)

Description

II.2.1)

Title

Birmingham, Hereford and Worcester
Lot No:  1
II.2.2)

Additional CPV code(s)

31200000  -  Electricity distribution and control apparatus
31210000  -  Electrical apparatus for switching or protecting electrical circuits
31211000  -  Boards and fuse boxes
31212000  -  Circuit breakers
31213000  -  Distribution equipment
31214000  -  Switchgear
31214500  -  Electric switchboards
31216000  -  Lightning arrestors
31600000  -  Electrical equipment and apparatus
31680000  -  Electrical supplies and accessories
31681000  -  Electrical accessories
31681400  -  Electrical components
31682000  -  Electricity supplies
39710000  -  Electrical domestic appliances
39715000  -  Water heaters and heating for buildings; plumbing equipment
39720000  -  Non-electric domestic appliances
42160000  -  Boiler installations
44100000  -  Construction materials and associated items
44111500  -  Insulators and insulating fittings
44111530  -  Electrical insulating fittings
44130000  -  Sewer mains
50531100  -  Repair and maintenance services of boilers
50531200  -  Gas appliance maintenance services
50532000  -  Repair and maintenance services of electrical machinery, apparatus and associated equipment
50532400  -  Repair and maintenance services of electrical distribution equipment
50710000  -  Repair and maintenance services of electrical and mechanical building installations
50711000  -  Repair and maintenance services of electrical building installations
50720000  -  Repair and maintenance services of central heating
51100000  -  Installation services of electrical and mechanical equipment
51110000  -  Installation services of electrical equipment
51112000  -  Installation services of electricity distribution and control equipment
65100000  -  Water distribution and related services
65210000  -  Gas distribution
65310000  -  Electricity distribution
65320000  -  Operation of electrical installations
71317200  -  Health and safety services
71630000  -  Technical inspection and testing services
71631000  -  Technical inspection services
71632000  -  Technical testing services
50700000  -  Repair and maintenance services of building installations
45315000  -  Electrical installation work of heating and other electrical building-equipment
09330000  -  Solar energy
45331000  -  Heating, ventilation and air-conditioning installation work
09300000  -  Electricity, heating, solar and nuclear energy
45310000  -  Electrical installation work
45311100  -  Electrical wiring work
45311200  -  Electrical fitting work
71314100  -  Electrical services
71334000  -  Mechanical and electrical engineering services
45211100  -  Construction work for houses
45262640  -  Environmental improvement works
45211000  -  Construction work for multi-dwelling buildings and individual houses
31625100  -  Fire-detection systems
31625200  -  Fire-alarm systems
45312100  -  Fire-alarm system installation work
II.2.3)

Place of performance

NUTS code:  UKG -  WEST MIDLANDS (ENGLAND)
II.2.4)

Description of the procurement

The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:
Annual gas servicing and maintenance
Responsive gas repairs and emergency breakdown cover
Electrical testing (EICRs) and remedial works
Electrical upgrades and installations
Data gathering to support asset management
Delivery of additional home compliance checks during scheduled visits
The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.
The works are split across two geographic lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.
The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Price Per Quality Point  /  Weighting:  50
Cost criterion  -  Name:  Price Per Quality Point  /  Weighting:  50
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

Coventry
Lot No:  2
II.2.2)

Additional CPV code(s)

31200000  -  Electricity distribution and control apparatus
31210000  -  Electrical apparatus for switching or protecting electrical circuits
31211000  -  Boards and fuse boxes
31212000  -  Circuit breakers
31213000  -  Distribution equipment
31214000  -  Switchgear
31214500  -  Electric switchboards
31216000  -  Lightning arrestors
31600000  -  Electrical equipment and apparatus
31680000  -  Electrical supplies and accessories
31681000  -  Electrical accessories
31681400  -  Electrical components
31682000  -  Electricity supplies
39710000  -  Electrical domestic appliances
39715000  -  Water heaters and heating for buildings; plumbing equipment
39720000  -  Non-electric domestic appliances
42160000  -  Boiler installations
44100000  -  Construction materials and associated items
44111500  -  Insulators and insulating fittings
44111530  -  Electrical insulating fittings
44130000  -  Sewer mains
50531000  -  Repair and maintenance services for non-electrical machinery
50531100  -  Repair and maintenance services of boilers
50531200  -  Gas appliance maintenance services
50532000  -  Repair and maintenance services of electrical machinery, apparatus and associated equipment
50532400  -  Repair and maintenance services of electrical distribution equipment
50710000  -  Repair and maintenance services of electrical and mechanical building installations
50711000  -  Repair and maintenance services of electrical building installations
50712000  -  Repair and maintenance services of mechanical building installations
50720000  -  Repair and maintenance services of central heating
51100000  -  Installation services of electrical and mechanical equipment
51110000  -  Installation services of electrical equipment
51112000  -  Installation services of electricity distribution and control equipment
65100000  -  Water distribution and related services
65200000  -  Gas distribution and related services
65300000  -  Electricity distribution and related services
65310000  -  Electricity distribution
65320000  -  Operation of electrical installations
71317200  -  Health and safety services
71630000  -  Technical inspection and testing services
71631000  -  Technical inspection services
71632000  -  Technical testing services
45312100  -  Fire-alarm system installation work
31625200  -  Fire-alarm systems
31625100  -  Fire-detection systems
45211000  -  Construction work for multi-dwelling buildings and individual houses
45262640  -  Environmental improvement works
45211100  -  Construction work for houses
71334000  -  Mechanical and electrical engineering services
71314100  -  Electrical services
45311200  -  Electrical fitting work
45311100  -  Electrical wiring work
45311000  -  Electrical wiring and fitting work
45310000  -  Electrical installation work
09300000  -  Electricity, heating, solar and nuclear energy
45331000  -  Heating, ventilation and air-conditioning installation work
45315000  -  Electrical installation work of heating and other electrical building-equipment
09330000  -  Solar energy
50700000  -  Repair and maintenance services of building installations
II.2.3)

Place of performance

NUTS code:  UKG -  WEST MIDLANDS (ENGLAND)
II.2.4)

Description of the procurement

The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:
Annual gas servicing and maintenance
Responsive gas repairs and emergency breakdown cover
Electrical testing (EICRs) and remedial works
Electrical upgrades and installations
Data gathering to support asset management
Delivery of additional home compliance checks during scheduled visits
The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.
The works are split across two geographic lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.
The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Price Per Quality Point  /  Weighting:  50
Cost criterion  -  Name:  Price Per Quality Point  /  Weighting:  50
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Restricted procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the FTS: 2024/S 000-025221

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: Citizen Home Health Safety Check Contract - August 2024

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

10/12/2024
V.2.2)

Information about tenders

Number of tenders received:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Sureserve Compliance Holdings Limited
9790918
Norfolk House, 13 Southampton Place, London, England, WC1A 2AJ
Southampton
UK
NUTS code:  UKI -  LONDON

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  11580459.00  GBP

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court of England & Wales
The Strand
London
WC2A 2LL
UK

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Citizen will observe a 10-day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).
VI.4.4)

Service from which information about the review procedure may be obtained

Cabinet Office
70 Whitehall
London
SW1A 2AS
UK