UK

Contract award notice

Information

Published

External Reference: 2025-559315

FTS Reference: 2025-007849

Contract award notice

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

The North Yorkshire Council
8867655
County Hall, Racecourse Lane,
Northallerton
DL7 8AD
UK
Contact person: Procurement
Telephone: +44 1609533450
E-mail: procurement@northyorks.gov.uk
NUTS code:  UKE2 -  North Yorkshire
Internet address(es):
Main address: https://www.northyorks.gov.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117

I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

The Provision of a Welfare Benefits, Information and Guidance Service
Reference number:  89161
II.1.2)

Main CPV code

75310000  -  Benefit services
II.1.3)

Type of contract

Services
II.1.4)

Short description

This contract is for the provision of advice and information on a broad range of subjects pertaining to Welfare Benefits Advice. This service provides support, advice, and training to front line North Yorkshire Council advisers.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  428000.00  GBP
II.2)

Description

II.2.2)

Additional CPV code(s)

64216210  -  Value-added information services
75311000  -  Sickness benefits
75312000  -  Maternity benefits
75313000  -  Disability benefits
75313100  -  Temporary disablement benefits
75314000  -  Unemployment compensation benefits
85311100  -  Welfare services for the elderly
85311200  -  Welfare services for the handicapped
85311300  -  Welfare services for children and young people
85312400  -  Welfare services not delivered through residential institutions
II.2.3)

Place of performance

NUTS code:  UKE2 -  North Yorkshire
Main site or place of performance:  
North Yorkshire
II.2.4)

Description of the procurement

This contract is for the provision of advice and information on a broad range of subjects pertaining to Welfare Benefits Advice. This service provides support, advice, and training to North Yorkshire Council front line advisers.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Experience and Track Record  /  Weighting:  15%
Quality criterion  -  Name:  Service Delivery  /  Weighting:  10%
Quality criterion  -  Name:  Service Delivery  /  Weighting:  10%
Quality criterion  -  Name:  Service Delivery  /  Weighting:  10%
Quality criterion  -  Name:  Service Implementation  /  Weighting:  10%
Quality criterion  -  Name:  Staffing  /  Weighting:  5%
Quality criterion  -  Name:  Equalities and Diversity  /  Weighting:  5%
Quality criterion  -  Name:  Marketing and Engagement  /  Weighting:  5%
Quality criterion  -  Name:  Marketing and Engagement  /  Weighting:  5%
Quality criterion  -  Name:  Social Value  /  Weighting:  5%
Quality criterion  -  Name:  Sustainability and Business Continuity  /  Weighting:  10%
Price  -  Weighting:  10%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the FTS: 2024/S 000-028241

Section V: Award of contract

Contract No: 1

Title: The Provision of a Welfare Benefits, Information and Guidance Service

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

12/02/2025
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received from SMEs:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Welfare Benefits Unit
1164225
17 Priory Street
York
YO1 6ET
UK
Telephone: +44 1904646058
E-mail: jules.dymond@welfare-benefits-unit.org.uk
NUTS code:  UKE2 -  North Yorkshire

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  428000.00  GBP
Total value of the contract/lot:  428000.00  GBP

Section VI: Complementary information

VI.3)

Additional information

‘To access the tender documents you must register your organisation details on the YORtender (Mercell) system at https://yortender.eu-supply.com/login.asp?B=YORTENDER.
To view details of this opportunity, log into your account and click on “CTM Published Tenders” link. Select “Quote/tender ID” from the “Text filter” drop down menu, enter 89161 into the “with keyword” filter and click the green Search button. The opportunity should then appear in the list below.
Click the name of the opportunity which will give an overview of the opportunity and click “Accept” if you wish to accept the invitation to tender. This will then allow you to download any documentation required, complete and upload the documents to the system. This must be done in advance of the deadline date.
If you require further information, guidance or support using YORtender there is a User Guide (pdf) on the home page. If you are having any technical issues there is a link to create a ticket as well as an e-mail address and telephone number on the phone page under the “Do you need technical support?” section.’
VI.4)

Procedures for review

VI.4.1)

Review body

High Court of England and Wales
The Strand
London
UK
Internet address: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice

VI.4.2)

Body responsible for mediation procedures

N/A
N/A
UK

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Precise information on deadline(s) for review procedures:
North Yorkshire Council shall in accordance with the Public Contracts (Amendment) Regulations 2015, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers.
The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable.
Should additional information be required, please contact the person cited in paragraph I.1) of this form. If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations2015 (SI 2015 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England and Wales).
Any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the Court may only award damages once the contract has been entered into.’
VI.4.4)

Service from which information about the review procedure may be obtained

The Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
Telephone: +44 2079476000
Internet address: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice