Date of dispatch of this notice: 20/08/2024
External Reference: 0308d4b9-72aa-4c18-9aba-02acc5339397
Date of dispatch of this notice: 20/08/2024
External Reference: 0308d4b9-72aa-4c18-9aba-02acc5339397
Official name: Doncaster Council
Url: https://www.doncaster.gov.uk/
Address line 1: Civic Office, Waterdale
Town: Doncaster
Postal Code: DN1 3BU
Country: England
Contact person: Verenaisi Salabula-Nakanacagi
E-mail: Verenaisi.Salabula-Nakanacagi@doncaster.gov.uk
Phone: +44 1302736654
Title attributed to the contract: Low Code Customer Experience Platform (Cloud Based)
Description:
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Additional data
User / Company
Awarded Date: 14/08/2024
Awarded Value:
2,500,000.00
Contract start date: 14/08/2024
Contract end date: 14/08/2029