Date of dispatch of this notice: 02/07/2024
External Reference: 6351b20d-403f-411f-9c22-88a6068d01de
Date of dispatch of this notice: 02/07/2024
External Reference: 6351b20d-403f-411f-9c22-88a6068d01de
Official name: Sheffield City Council
Url: http://sheffield.gov.uk
Address line 1: Town Hall, Pinstone Street,
Town: Sheffield
Postal Code: S1 2HH
Country: England
Contact person:
E-mail: daniel.rushton@sheffield.gov.uk
Phone:
Title attributed to the contract: EUC service support
Description:
The ‘service wrap’ is IT support services, which are listed below, in which the member of staff has reported an IT issue via the Council’s help desk and the help desk has escalated to the supplier to investigate/manage. The monthly fee is based on a pre-set agreed service volume (270 incidents in a month) which is reviewed quarterly. Where this results in more than a 5% tolerance additional fees are applied. There is also a reduction whereby less than 5%. The decision taken to award this contract was made on 18/03/2024 . The contract award was made as a Call Off from Crown Commercial Services, reference - OPP-3717738 using Key Criteria Search which resulted in a single supplier.
Additional data
User / Company
Awarded Date: 02/07/2024
Awarded Value:
1,482,221.00
Contract start date: 01/04/2024
Contract end date: 31/03/2028