UK

Corrigendum

Information

Published

External Reference: 2024-579789

FTS Reference: 2024-016705

Corrigendum

Corrigendum

Notice for changes or additional information

Supplies

Section I: Contracting authority/entity

I.1)

Name and addresses

Police, Fire and Crime Commissioner for Northamptonshire
n/a
Darby House, Darby Close, Park Farm Industrial Estate
Wellingborough
NN8 6GS
UK
Contact person: Claire Fox
Telephone: +44 7557778742
E-mail: claire.fox@northants.police.uk
NUTS code:  UK -  UNITED KINGDOM
Internet address(es):
Main address: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

IT Service Management
Reference number:  OPFCC Northamptonshire
II.1.2)

Main CPV code

48620000  -  Operating systems
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Section VI: Complementary information

VI.6)

Original notice reference

Notice number in the FTS: 2024/S 000-014927

Section VII: Changes

VII.1)

Information to be changed or added

VII.1.2)

Text to be corrected in the original notice

VII.2)

Other additional information

Bidders response date changed to 10th June 2024.