UK

Awarded Contract

Information

Published

Date of dispatch of this notice: 23/05/2024

External Reference: e507dbce-5b80-4a73-8f0b-e4e8b11661c3

Awarded Contract

Cached Version

Preliminary Data

Type of contract: Services
Procedure: Open
Awarded Procedure Type: Open

Contact information

Official name: West Yorkshire Combined Authority
Url: https://www.westyorks-ca.gov.uk
Address line 1: Wellington House, 40-50 Wellington Street
Town: Leeds
Postal Code: LS1 2DE
Country: England
Contact person:
E-mail: commercialteam@westyorks-ca.gov.uk
Phone:

Contract information

Title attributed to the contract: Systems Partner to Develop a Customer Relationship Management Application
Description: 

The primary objectives of the new system are to:
•	Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity.

•	Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI).

•	The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. 

•	Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications.

•	Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information.

•	Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates.

•	Be able to securely collect, store and report on equality monitoring information. 

•	Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates

Common procurement vocabulary (CPV)
72000000   IT services: consulting, software development, Internet and supp

Dates
Expire date: 29/09/2023 12:00
Contract start date: 30/09/2023
Contract end date: 01/10/2023

Values
Lowest value: 0
Highest value: 250000

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:

Region(s)
Yorkshire and The Humber

Additional Details

Attachment 0
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73178&B=UK 

Additional data
Attachment 1
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257 

User / Company

Award Information

Awarded Date: 23/02/2024
Awarded Value: 194,150.00
Contract start date: 08/04/2024
Contract end date: 07/04/2028

Supplier Information 0
Supplier's name:
BLACKLIGHT SOFTWARE LIMITED
Supplier's address:
Unit 4, South Park Way, Wakefield 41 Business Park, Wakefield, West Yorkshire, WF2 OXJ
Contact person:
DUNS number of supplier:
Additional information:

AnnexD