UK

Contract award notice

Information

Published

External Reference: 2023-585715

FTS Reference: 2023-031025

Contract award notice

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

Leeds City Council
171459162
Civic Hall, 3rd Floor West,
Leeds
LS1 1UR
UK
Contact person: Colette Clegg
Telephone: +44 0113111111
E-mail: its.procurement@leeds.gov.uk
NUTS code:  UKE42 -  Leeds
Internet address(es):
Main address: https://www.leeds.gov.uk/
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104105

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Regional or local authority
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Contact Centre as a Service
Reference number:  65227
II.1.2)

Main CPV code

72000000  -  IT services: consulting, software development, Internet and support
II.1.3)

Type of contract

Services
II.1.4)

Short description

Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  3312450.26  GBP
II.2)

Description

II.2.2)

Additional CPV code(s)

48510000  -  Communication software package
II.2.3)

Place of performance

NUTS code:  UKE42 -  Leeds
Main site or place of performance:  
Leeds
II.2.4)

Description of the procurement

Contact Centre as a Service awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Method Statement Questions  /  Weighting:  40
Cost criterion  -  Name:  Price  /  Weighting:  60
II.2.11)

Information about options

Options: yes
Description of options:
Option to extend until 15/08/31
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Award of a contract without prior publication of a call for competition in the Find a Tender service in the cases listed below
  • The contract falls outside the scope of application of the regulation
Explanation
Awarded following a further competition exercise via the Crown Commercial Services Framework RM3808.
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

Section V: Award of contract

Contract No: 1

Title: Contact Centre as a Service

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

16/08/2023
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received from tenderers from non-EU Member States:  4
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Virgin Media Business Ltd
01785381
500 Brook Drive
Reading
RG2 6UU
UK
Telephone: +44 1527879962
E-mail: publicprocurement@virginmedia.co.uk
NUTS code:  UKJ11 -  Berkshire

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  3312450.26  GBP
Total value of the contract/lot:  3312450.26  GBP

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Leeds City Council
Leeds
UK