Date of dispatch of this notice: 21/09/2023
Expire date: 02/11/2023
External Reference: 78ba2225-e392-4ca0-bd59-e5ce7a10ee75
Date of dispatch of this notice: 21/09/2023
Expire date: 02/11/2023
External Reference: 78ba2225-e392-4ca0-bd59-e5ce7a10ee75
Official name: West Yorkshire Combined Authority
Url: https://www.westyorks-ca.gov.uk
Address line 1: Wellington House, 40-50 Wellington Street
Town: Leeds
Postal Code: LS1 2DE
Country: England
Contact person: Gary Johnson
E-mail: commercialteam@westyorks-ca.gov.uk
Phone:
Title attributed to the contract: Systems Partner to Develop a Customer Relationship Management Application
Description:
This tender is a republication of 48112 - MCA Digital Customer Relationship Management. The primary objectives of the new system are to: • Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity. • Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI). • The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. • Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications. • Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information. • Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates. • Be able to securely collect, store and report on equality monitoring information. • Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates
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