UK

Awarded Contract

Information

Published

Date of dispatch of this notice: 07/08/2023

External Reference: b5a96e24-710b-421f-9156-f619ac3290cc

Awarded Contract

Cached Version

Preliminary Data

Type of contract: Services
Procedure: Open
Awarded Procedure Type: Open

Contact information

Official name: PCC of North Wales
Url: http://www.north-wales.police.uk
Address line 1: Force Headquarters, Glan-y -don, Abergele Road,
Town: Colwyn Bay, North Wales
Postal Code: LL29 8AW
Country: England
Contact person: Lesley Forkings
E-mail: Lesley.Forkings@northwales.police.uk
Phone: +44 1492804051

Contract information

Title attributed to the contract: Victim Satisfaction & Public User Surveys
Description: 

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below.
Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus 
Mae Heddlu Gogledd Cymru ynghyd â’r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr.
Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu.

Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd.
Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT
Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. 
Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

Common procurement vocabulary (CPV)
79311000   Survey services
79311210   Telephone survey services
79342311   Customer satisfaction survey

Dates
Expire date: 16/06/2023 14:00
Contract start date: 01/09/2023
Contract end date: 01/09/2028

Values
Lowest value: 18000
Highest value:

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:

Region(s)
Wales

Additional Details

Attachment 0
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68537&B=BLUELIGHT 

Additional data
Attachment 1
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183 

User / Company

Award Information

Awarded Date: 07/08/2023
Awarded Value: 128,000.00
Contract start date: 01/09/2023
Contract end date: 01/09/2028

Supplier Information 0
Supplier's name:
Opinion Research Services
Supplier's address:
Swansea
Contact person:
DUNS number of supplier:
Additional information:

AnnexD