UK

Contract award notice

Information

Published

External Reference: 2023-578363

FTS Reference: 2023-010536

Contract award notice

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

Hyde Housing Association Ltd
IP18195R
30 Park Street
London
SE1 9EQ
UK
Contact person: Sanja Topalovic
Telephone: +44 2070892690
E-mail: Sanja.Topalovic@hyde-housing.co.uk
NUTS code:  UK -  UNITED KINGDOM
Internet address(es):
Main address: https://www.hyde-housing.co.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Housing and community amenities

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Customer Survey Research Services Framework
Reference number:  Customer Survey Research Service
II.1.2)

Main CPV code

79311000  -  Survey services
II.1.3)

Type of contract

Services
II.1.4)

Short description

*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
II.1.6)

Information about lots

This contract is divided into lots: yes
II.1.7)

Total value of the procurement

Value excluding VAT:  10000000.00  GBP
II.2)

Description

II.2.1)

Title

Computer-Assisted Telephone Interviewing (CATI) survey services
Lot No:  1
II.2.2)

Additional CPV code(s)

79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79311300  -  Survey analysis services
79342310  -  Customer survey services
79342311  -  Customer satisfaction survey
II.2.3)

Place of performance

NUTS code:  UK -  UNITED KINGDOM
II.2.4)

Description of the procurement

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality  /  Weighting:  70%
Price  -  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
II.2)

Description

II.2.1)

Title

Real time survey services (SMS / Email / IVR)
Lot No:  2
II.2.2)

Additional CPV code(s)

79311100  -  Survey design services
79311200  -  Survey conduction services
79311210  -  Telephone survey services
79311300  -  Survey analysis services
79342310  -  Customer survey services
79342311  -  Customer satisfaction survey
II.2.3)

Place of performance

NUTS code:  UK -  UNITED KINGDOM
II.2.4)

Description of the procurement

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality  /  Weighting:  70%
Price  -  Weighting:  30%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the FTS: 2023/S 000-003205

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

12/04/2023
V.2.2)

Information about tenders

Number of tenders received:  3
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  yes
V.2.3)

Name and address of the contractor

In-house Research Ltd
03537670
Unit 5 Coped Hall Business Park
Royal Wootton Bassett
SN4 8DP
UK
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : yes
Kwest Research Limited
2400940
2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury
Manchester
M20 2SL
UK
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : yes
Watermelon Research Limited
07917715
PO BOX 70693 10a Greencoat Place
London
SW1P 9ZP
UK
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  10000000.00  GBP

Section V: Award of contract

Contract No: 2

Lot No: 2

Title: Lot 2: Real time survey services (SMS / Email / IVR)

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

12/04/2023
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  yes
V.2.3)

Name and address of the contractor

In-house Research Ltd
3537670
Unit 5 Coped Hall Business Park
Royal Wootton Bassett
SN4 8DP
UK
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : yes
Watermelon Research Limited
07917715
PO BOX 70693 10a Greencoat Place
London
SW1P 9ZP
UK
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  10000000.00  GBP

Section VI: Complementary information

VI.3)

Additional information

Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):
A full list of potential contracting authorities can be found here under the most recent file:
https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide
The following public bodies may also use the Framework Agreement:
http://www.wales.com/study/universities-wales
http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en
https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415
http://www.gov.scot/Topics/Government/public-bodies/about/Bodies
VI.4)

Procedures for review

VI.4.1)

Review body

Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom
London
WC2A 2LL
UK
Telephone: +44 2079477772