Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

NHS Lincolnshire Integrated Care Board

Bridge House, The Point, Lions Way

Sleaford

NG34 8GG

Telephone: +44 1111111

E-mail: agem.procurementeastmids@nhs.net

NUTS code: UKF3 - Lincolnshire

Internet address(es):

Main address: https://lincolnshire.icb.nhs.uk/

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205

I.4)

Type of the contracting authority

Body governed by public law

I.5)

Main activity

Health

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Non-Emergency Patient Transport Service in Lincolnshire

II.1.2)

Main CPV code

85100000 - Health services

II.1.3)

Type of contract

Services

II.1.4)

Short description

NHS Lincolnshire ICB are seeking a suitably qualified and capable Provider/s to provide a Non-Emergency Patient Transport Service across Lincolnshire. The patient transport Provider/s will be flexible, adaptable and resilient and will work in partnership with the health system to ensure that the patient transport service is able to respond to the changing landscape of health service delivery in Lincolnshire.

II.1.6)

Information about lots

This contract is divided into lots: yes

II.1.7)

Total value of the procurement

Value excluding VAT: 88863754.00 GBP

II.2)

Description

II.2.1)

Title

Lot 1 - Call Handling & Assessment

Lot No: 1

II.2.2)

Additional CPV code(s)

85140000 - Miscellaneous health services

II.2.3)

Place of performance

NUTS code: UKF3 - Lincolnshire

II.2.4)

Description of the procurement

The Provider will deliver an integrated call handling, eligibility assessment and transport co-ordination function as part of the wider Non-Emergency Patient Transport Service (NEPTS).
The Provider will ensure patients meet the eligibility criteria that is in place from time to time and support all eligible patients to travel to and from healthcare settings in a timely manner, without adverse impact on their medical condition.
The call handling and eligibility assessment service will:
• Be safe and of high quality and that meets all relevant statutory and national guidance and guidelines, and best practice and compliance requirements;
• Deliver high levels of patient and health care practitioner satisfaction;
• Respond to and meet the changing needs for patient transport services for Lincolnshire patients;
• Be efficient and cost effective;
• Deliver social value.
The key aims and objectives of the service are as follows:
• Delivery of outstanding patient and health care practitioner experience;
o Transport will arrive within agreed time limits;
o No excessive waits for outbound journeys;
o Fast track and care home journeys delivered to agreed times;
o Service is responsive to unforeseen journey delays;
o Reduction in number of journeys undertaken late at night.
• Support for the delivery of excellent hospital flow
o Zero re-beds due to patient transport issues;
o Reduction in HCP time to book / chase transport / resolve out transport issues.
• Minimum levels of aborted and cancelled journeys;
• Delivery of COVID safe journeys and support to COVID pathways;
• Support delivery of emerging new care models;
• Signposting of patients who do not meet the eligibility criteria to potential other means of fulfilling their journey including public, voluntary and community transport;
• Cost within acceptable limits.
The service will operate 24 hours a day 7 days a week, 365 days a year (366 days in a leap year) based on changing activity profiles particularly over weekends and as the 7 day working agenda expands and the impact of COVID recovery and response.

II.2.5)

Award criteria

Criteria below

Quality criterion - Name: Sections A-L / Weighting: Pass/Fail

Quality criterion - Name: Section M: Service Specific / Weighting: 21%

Quality criterion - Name: Section N: Social Value / Weighting: 15%

Quality criterion - Name: Section O: HR and Workforce Management / Weighting: 5%

Quality criterion - Name: Section P: Data Security/ Information Governance / Weighting: 1.25%

Quality criterion - Name: Section Q: Equality, Diversity and Human Rights / Weighting: 7.5%

Quality criterion - Name: Section R: Clinical Governance / Weighting: 8.75%

Quality criterion - Name: Section S: Premises / Weighting: 0.5%

Quality criterion - Name: Section T: IT / Weighting: 2%

Quality criterion - Name: Lot Specific / Weighting: 9%

Price - Weighting: 30

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2)

Description

II.2.1)

Title

Lot 2 - Journey Delivery

Lot No: 2

II.2.2)

Additional CPV code(s)

85140000 - Miscellaneous health services

II.2.3)

Place of performance

NUTS code: UKF3 - Lincolnshire

II.2.4)

Description of the procurement

The Provider will deliver a journey delivery service that is responsive to patient need and journey times as determined by the call handling service function as part of the wider Non-Emergency Patient Transport Service (NEPTS). The patient transport journey Provider will deliver a service that:
• Supports patients to receive the best possible outcome from their contact with health services;
• Supports a reduction in inequalities
The patient transport service will:
• Be safe and of high quality and that meets all relevant statutory and national guidance and guidelines, and best practice and compliance requirements;
• Delivers high levels of patient and health care practitioner satisfaction;
• Respond to and meet the changing needs for patient transport services for Lincolnshire patients;
• Is efficient and cost effective;
• Delivers social value.
The key aims and objectives of the service are as follows:
• Delivery of outstanding patient and health care practitioner experience
o Transport will arrive within agreed time limits;
o No excessive waits for outbound journeys;
o Fast track and care home journeys delivered to agreed times;
o Service is responsive to unforeseen journey delays;
o Reduction in number of journeys undertaken late at night.
• Support for the delivery of excellent hospital flow:
o Zero re-beds due to patient transport issues;
o Reduction in HCP time to book / chase transport / resolve transport issues.
• Minimum levels of aborted and cancelled journeys;
• Delivery of COVID safe journeys and support to COVID pathways;
• Support delivery of emerging new care models;
• Cost within acceptable limits.
The patient transport service will operate 24 hours a day 7 days a week, 365 days a year (366 days in a leap year) based on changing activity profiles particularly over weekends and as the 7 day working agenda expands and the impact of COVID recovery and response.
The core hours of the service are 00.00 to 24.00 Monday to Sunday.