External Reference: 2023-567940
FTS Reference: 2023-002764
Contract award notice - utilities
Information
Contract award notice - utilities
[NoticeAwardUtilities]
[NoticeContractAwardSub]
[Services]
[Section1]: [Ce]
I.1)
[NameAddressContact]
United Utilities Water Limited
02366678
Lingley Mere Business Park
Warrington
WA5 3LP
UK
[Contactpoint]:
Charlotte Whelan
[AddressPhone]:
+44 7900805893
[AddressEmail]:
Charlotte.Whelan@uuplc.co.uk
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
[UrlGeneral]:
http://www.unitedutilities.com
[UrlBuyerprofile]:
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
I.6)
[Mainactivity]
[MainactivWater]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
PRO004373 Customer Market Research Services
[Fileref]:
PRO004373
II.1.2)
[CpvMain]
79310000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
United Utilities Water Limited (UU) has become increasingly more focused on its customers, and is encouraged by the water industry regulator, Ofwat, to ensure customer priorities are appropriately reflected in its business plan and activity.
United Utilities is also prepared to invest in gathering meaningful insight about customer needs and expectations, to help provide the evidence the business needs to embed customer priorities into the centre of its ways of working.
Research is currently procured on a project-by-project basis via a tender process in line with current procurement guidelines.
United Utilities will benefit from implementing supplier frameworks through improvements to the efficiency of procuring research services across the organisation.
United Utilities is also prepared to invest in gathering meaningful insight about customer needs and expectations, to help provide the evidence the business needs to embed customer priorities into the centre of its ways of working.
Research is currently procured on a project-by-project basis via a tender process in line with current procurement guidelines.
United Utilities will benefit from implementing supplier frameworks through improvements to the efficiency of procuring research services across the organisation.
II.1.6)
[LotsInfo]
[DivisionLots]:
[Yes]
II.2)
[Description]
II.2.1)
[TitleContract]
Specialist Qualitative Services
[LotNumber]:
1
II.2.2)
[CpvAdditional]
79310000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
[DescrProcurement]
This lot covers Suppliers who specialise in qualitative research which involves collecting and analysing non-numerical data (e.g. sentiment, text, audio, video etc.) Activities in this area may include but not limited to: Specialist qual services (e.g. Stakeholder/ expert interviewing, Workshop expertise, Customer journey mapping, UX research, Ad & comms development / testing, Co-creation, Ethnographic research, Identifying customer needs, Exploratory research, Customer closeness, Campaign or brand evaluation through social media research.
II.2.5)
[AwardCriteria] ( [HAgreeToPublish] [Yes] )
[AwardCriteriaBelow]
[Price]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Specialist Quantitative services
[LotNumber]:
2
II.2.2)
[CpvAdditional]
79310000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
[DescrProcurement]
This lot covers Suppliers who specialise in quantitative research where data collection focuses on quantifying the collection and analysis of numerical data. Activities in this area may include but not limited to: Specialist Quant Services (e.g. Expert quant analysis, Research and analytics, Pricing and demand modelling, Customer segmentation, Consumer profiling, Behavioural science, Implicit testing, Omnibus, Specialists quantitative survey methods).
II.2.5)
[AwardCriteria] ( [HAgreeToPublish] [Yes] )
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Technical
/
[Weighting]:
80
[Price]
-
[Weighting]:
20
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Generalist/ Full service Quantitative and Qualitative
[LotNumber]:
3
II.2.2)
[CpvAdditional]
79310000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
[DescrProcurement]
This lot covers Suppliers who are full-service and provide a balanced amount of qualitative and quantitative services and do not specialise in either area. Activities in this area may include but not limited to: Focus groups/ mystery shopping/ depth interviews/ intercepts, online lite ethno/vox pops, comms testing, standard quantitative survey methods.
II.2.5)
[AwardCriteria] ( [HAgreeToPublish] [Yes] )
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Technical
/
[Weighting]:
30
[Price]
-
[Weighting]:
70
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Customer/Community Panels
[LotNumber]:
4
II.2.2)
[CpvAdditional]
79310000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
[DescrProcurement]
This Lot covers the specific requirement for a United Utilities online customer panel or community (MROC). United Utilities have procured the services of a Supplier who is able to provide a full-service online community panel. Activity in this area may include but not limited to:
Online customer / community platform technology, Management capability to run an ongoing community panel, Community recruitment retention and activity stimulation, On-going panel engagement strategy,
Set-up and build expertise for community panel, Platform licencing, Management and content provision services, Qualitative research techniques, Quantitative research techniques, Digital immersion, Vox-pops videos, Reporting workshops, Customer / community forums, Face to face customer immersion sessions,
Drafting findings and recommendations, Reporting and presenting findings and recommendations.
Online customer / community platform technology, Management capability to run an ongoing community panel, Community recruitment retention and activity stimulation, On-going panel engagement strategy,
Set-up and build expertise for community panel, Platform licencing, Management and content provision services, Qualitative research techniques, Quantitative research techniques, Digital immersion, Vox-pops videos, Reporting workshops, Customer / community forums, Face to face customer immersion sessions,
Drafting findings and recommendations, Reporting and presenting findings and recommendations.
II.2.5)
[AwardCriteria] ( [HAgreeToPublish] [Yes] )
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Technical
/
[Weighting]:
70
[Price]
-
[Weighting]:
30
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
Brand and Advertising Tracking
[LotNumber]:
5
II.2.2)
[CpvAdditional]
79310000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
[DescrProcurement]
This Lot covers the specific requirement for a United Utilities Brand Tracking solution. United Utilities is looking for a Supplier who is able to provide a Bespoke Brand Tracking / media Tracking service should pitch for this Lot. Activity in this area may include but not limited to: Brand / reputation / equity tracking, Brand Health mapping, Advertising tracking ,Set-up workshops, Stakeholder engagement, Questionnaire design, Bespoke methodology recommendations, Dynamic approach, Online dashboard design and implementation, Innovative storytelling and reporting, Contextual analysis, Actionable Insight recommendations, Face To Face immersion sessions, Cross-agency analysis.
II.2.5)
[AwardCriteria] ( [HAgreeToPublish] [Yes] )
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Technical
/
[Weighting]:
70
[Price]
-
[Weighting]:
30
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeNegotWCall]
IV.1.3)
[FrameworkContractDpsInfo]
[NoticeInvolvesFramework]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.1)
[PubPrevious]
[NumberOj]: 2022/S 000-033126
[Section5]: [AwardOfContract]
[ContractNumber]: 1
[LotNumber]: 1
[TitleContract]: PRO004373 Customer Market Research Services
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
10.01.2023
V.2.3)
[AwardedToName] ( [HAgreeToPublish] [Yes] )
Pricewaterhousecoopers LLP
OC303525
1 Embankment Place
London
WC2N 6RH
UK
[Nutscode]:
UKI -
LONDON
[AwardedSme] : [No]
[Section5]: [AwardOfContract]
[ContractNumber]: 1
[LotNumber]: 3
[TitleContract]: PRO004373 Customer Market Research Services
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
12.01.2023
V.2.3)
[AwardedToName] ( [HAgreeToPublish] [Yes] )
DJS Research LTD
05494158
3 Paviion Lane, Strines
Stockport
SK6 7GH
UK
[Nutscode]:
UKD -
NORTH WEST (ENGLAND)
[AwardedSme] : [Yes]
[Section5]: [AwardOfContract]
[ContractNumber]: 2
[LotNumber]: 3
[TitleContract]: PRO004373 Customer Market Research Services
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
12.01.2023
V.2.3)
[AwardedToName] ( [HAgreeToPublish] [Yes] )
Trinity McQueen Ltd
2231083
6th floor, 105 Victoria Street
London
SW1E 6QT
UK
[Nutscode]:
UKI -
LONDON
[AwardedSme] : [Yes]
[Section6]: [InfoComplement]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
High Court of England & Wales
City of Westminster
London
UK