II.1)
Scope of the procurement
PRO004561 - Revenue Assurance Services
Reference number:
PRO004561
72314000
-
Data collection and collation services
Services
II.1.4)
Short description
The purpose of this tender is to enter into a Framework Agreement with a number of Revenue Assurance Service providers. Working with the team at UUW, Suppliers will be responsible for providing data for Revenue Assurance Services, facilitating an industry leading solution design for processing customer data. The Revenue Assurance framework will principally enable UUW to work with a number of key Suppliers on Revenue Assurance projects. There are a number of current initiatives that would need to be supported along with any new ad-hoc initiatives that UUW wish to explore. Suppliers would also be requested to provide on a quarterly basis details on new initiatives and innovation that may be of interest to UUW within the scope of the Framework.
II.1.5)
Estimated total value
Value excluding VAT: 11661668.00
GBP
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
all lots
Maximum number of lots that may be awarded to one tenderer:
2
PRO004561 - Revenue Assurance Services
Lot No:
1
II.2.2)
Additional CPV code(s)
72314000
-
Data collection and collation services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
Provide routine, Cleanse and Append and Residency Validation Services.
Provide up to date market innovation in the Cleanse and Append and Residency Validation area to enable continuously improving processing of data to optimise results.
• The processing of residential records to validate and improve the accuracy of core customer data. For individuals this includes correcting customer’s names, addresses, dates of birth, and contact information.
• Address matching using the providers own data sources to validate the customer address
• Return of enriched data for processing to the billing system to update customer accounts.
• Other applicable Cleanse and Append Services
Cleanse and Append General Assumptions
• Only domestic customers will be included in the data cleanse and append activities
• Only name and date of birth will be cleansed via the one off / cyclical cleanse and append solution
• We may require the de-duplicating of records in the processing
• Both ‘Primary’ and ‘Associate’ customers flagged as ‘show on bill’ will be subject to cleanse and append activities
• To mitigate any adverse customer service impacts as a result of enrichment to UUW core data supplier’s solutions must include sufficient logic to determine high confidence matches.
• Supplier solutions need to be configurable to reflect any specific UUW business rules where data conflicts may be presented as a result of matching routines
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 5830844.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
yes
Description of renewals:
Option to extend
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
PRO004561 - Revenue Assurance Services
Lot No:
2
II.2.2)
Additional CPV code(s)
72314000
-
Data collection and collation services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
Provide ad-hoc Occupier Identification (Void Management) Services as required.
Provide additional ad-hoc Revenue Assurance Services as required.
The processing of all void properties to establish an occupier, so that these occupants can be contacted and billed for the charges at that property. The provider should be able to accurately identify who is occupying a given address using a range of their own data sources. All potential occupiers should be scored with a single occupier returned to UUW along with a rating, so UUW has confidence to contact the customer.
As per published Scope of Services,
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 5830844.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
yes
Description of renewals:
Option to Extend
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged number of candidates:
4
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no