UK

Prior information notice

Information

Published

Expire date: 22/09/2022

External Reference: 2022-598984

FTS Reference: 2022-022152

Prior information notice

Prior information notice

Supplies

This notice is for prior information only

Section I: Contracting authority

I.1)

Name and addresses

Thames Valley Police
VAT – GB 180 5571 07
Police HQ North, Meadow House, The Boulevard, Lang
Kidlington, Oxon
OX5 1NZ
UK
Contact person: Daniel Penny
Telephone: +44 1865000000
E-mail: daniel.penny@thamesvalley.police.uk
NUTS code:  UK -  UNITED KINGDOM
Internet address(es):
Main address: https://www.thamesvalley.police.uk/
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/32823

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=51596&B=BLUELIGHT
Additional information can be obtained from
the abovementioned address:  
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Public order and safety

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

New case management system for victim services
Reference number:  TVP00727
II.1.2)

Main CPV code

48000000  -  Software package and information systems
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

Thames Valley Police acting as lead Authority for OPCC are seeking tenders for a case management system for victim services, which can receive and make referrals, triage and filter cases, track client support and monitor performance and outcomes. It should also , end and receive SMS and email messages and telephone calls to enable storage of communications between the victim and services and be usable by a number of service providers with appropriate privacy structures between sections of the system,. Services, maintenance and update required with the option to add licenses and merge data from current system to new software.
II.1.5)

Estimated total value

Value excluding VAT: 80000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48611000  -  Database software package
48612000  -  Database-management system
48613000  -  Electronic data management (EDM)
48614000  -  Data-acquisition system
64215000  -  IP telephone services
64216100  -  Electronic message services
64216110  -  Electronic data exchange services
64216120  -  Electronic mail services
72261000  -  Software support services
72312000  -  Data entry services
72313000  -  Data capture services
72314000  -  Data collection and collation services
II.2.3)

Place of performance

NUTS code:  UK -  UNITED KINGDOM
II.2.4)

Description of the procurement

New database that is able to make and receive referrals and triage (filter) victims to the correct action and/ or service.
To send and receive messages and telephone calls and to store all correspondence on victims profiles.
To track support of victims, including case notes and the evaluation of interventions using outcome measures
Track performance of the services and staff using the system
Service, maintain, upgrade (including adding licenses) and customer support.
Able to hide sensitive information, only certain organisations can see specific information/ sections.
We anticipate to run an open procurement process depending on the responses received from this PIN. Bidders maybe asked to participate in an engagement exercise.
II.2.14)

Additional information

With your bid return, please submit a short summary on your software database option for us to consider.
II.3)

Estimated date of publication of contract notice:

28/04/2023

Section IV: Procedure

IV.1)

Description

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

Section VI: Complementary information

VI.3)

Additional information

Off the shelf product is an option with the abilty to add upgrade and the addition of custom features (if needed)
Migration of data from current systemto new database, support of current system will need to be included until it is shut down
To participate, interested parties (including SMEs, social enterprises, voluntary or community organisation) must be registered on Bluelight with up-to-date contact details to include company name and E mail.