UK

Contract award notice

Information

Published

External Reference: 2022-559996

FTS Reference: 2022-021590

Contract award notice

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1)

Name and addresses

London School of Hygiene & Tropical Medicine
RC000330
Keppel Street,
London
WC1E 7HT
UK
Contact person: Paul Pester
Telephone: +44 02079272471
E-mail: paul.pester@lshtm.ac.uk
NUTS code:  UKI31 -  Camden and City of London
Internet address(es):
Main address: http://www.lshtm.ac.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104519

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

CRM - Implementation & Support
Reference number:  LSHTM-2022-04
II.1.2)

Main CPV code

48445000  -  Customer Relation Management software package
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

CRM - Implementation & Support
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  249000.00  GBP
II.2)

Description

II.2.2)

Additional CPV code(s)

72212445  -  Customer Relation Management software development services
II.2.3)

Place of performance

NUTS code:  UKI31 -  Camden and City of London
Main site or place of performance:  
Keppel Street, London, WC1E 7HT
II.2.4)

Description of the procurement

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to.
The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.
We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.
We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision).
Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Methodology  /  Weighting:  10
Quality criterion  -  Name:  CRM  /  Weighting:  25
Quality criterion  -  Name:  IT  /  Weighting:  10
Quality criterion  -  Name:  Added Value  /  Weighting:  5
Quality criterion  -  Name:  Project Plan  /  Weighting:  10
Price  -  Weighting:  40
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Restricted procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the FTS: 2022/S 000-002610

Section V: Award of contract

Contract No: 1

Title: CRM - Implementation & Support

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/08/2022
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Global Data Management UK Ltd t// Data Harvesting
4272539
Bourne Gardens, Exeter Park Road
Bournemouth
BH2 5BD
UK
E-mail: dom@student-crm.co.uk
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  249000.00  GBP

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The Royal Courts of Justice
The Strand
London
WC2A 2LL
UK

VI.4.4)

Service from which information about the review procedure may be obtained

London School of Hygiene & Tropical Medicine
Keppel Street
London
WC1E 7HT
UK