UK

Contract notice

Information

Published

Expire date: 28/02/2022

External Reference: 2022-553097

FTS Reference: 2022-002610

Contract notice

Contract notice

Section I: Contracting authority

I.1)

Name and addresses

London School of Hygiene & Tropical Medicine
RC000330
Keppel Street,
London
WC1E 7HT
UK
Contact person: Paul Pester
Telephone: +44 02079272471
E-mail: paul.pester@lshtm.ac.uk
NUTS code:  UKI31 -  Camden and City of London
Internet address(es):
Main address: http://www.lshtm.ac.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104519

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42768&B=LSHTM
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42768&B=LSHTM
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

CRM - Implementation & Support
Reference number:  LSHTM-2022-04
II.1.2)

Main CPV code

48445000  -  Customer Relation Management software package
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

CRM - Implementation & Support
II.1.5)

Estimated total value

Value excluding VAT: 250000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72212445  -  Customer Relation Management software development services
II.2.3)

Place of performance

NUTS code:  UKI31 -  Camden and City of London
Main site or place of performance:  
Keppel Street, London, WC1E 7HT
II.2.4)

Description of the procurement

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to.
The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.
We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.
We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision).
Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 250000.00  GBP
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/07/2022  /  End: 30/06/2032
This contract is subject to renewal: no
II.2.9)

Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.2)

Economic and financial standing

Selection criteria as stated in the procurement documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Restricted procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  28/02/2022
Local time:  13:00
IV.2.3)

Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 07/03/2022
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 3  (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

The Royal Courts of Justice
The Strand
London
WC2A 2LL
UK

VI.4.4)

Service from which information about the review procedure may be obtained

London School of Hygiene & Tropical Medicine
Keppel Street
London
WC1E 7HT
UK