Lot 1 – Online (Digital) Communication
Lot No:
1
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of an automated One and Two way Email service
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 3 – Short Message Service (SMS)
Lot No:
3
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 4 – Interactive Voice Response (IVR)
Lot No:
4
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of an automated One and Two way IVR service
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 5 – Agent Calls
Lot No:
5
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 6 – Hybrid Mail
Lot No:
6
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of on and off-site bulk and traditional hybrid mail.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
Lot No:
7
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 8 - Two-way workforce communications
Lot No:
8
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
80%
Price
-
Weighting:
20%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
Lot No:
9
II.2.2)
Additional CPV code(s)
32000000
-
Radio, television, communication, telecommunication and related equipment
32260000
-
Data-transmission equipment
32500000
-
Telecommunications equipment and supplies
32570000
-
Communications equipment
32573000
-
Communications control system
64227000
-
Integrated telecommunications services
72000000
-
IT services: consulting, software development, Internet and support
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
M50 2UW
II.2.4)
Description of the procurement
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.