Type of contract: Services
Procedure: Open
Awarded Procedure Type: Open
Contact information
Official name: NHS Shared Business Services
Url: https://www.sbs.nhs.uk
Address line 1: Halyard Court, 31 Broadway, The Quays
Town: Salford
Postal Code: M50 2UW
Country: England
Contact person: Aidan Woodward
E-mail: aidan.woodward2@nhs.net
Phone:
Contract information
Title attributed to the contract: Patient/Citizen Communications & Engagement Solutions
Description:
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes.
The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.
Common procurement vocabulary (CPV) 32000000
Radio, television, communication, telecommunication and related
32260000
Data-transmission equipment
32500000
Telecommunications equipment and supplies
32570000
Communications equipment
32573000
Communications control system
64000000
Postal and telecommunications services
64227000
Integrated telecommunications services
72000000
IT services: consulting, software development, Internet and supp
Unit 2 Crown Business Centre
High Street
Seal
Kent
TN15 OAJ
Contact person:
James Hall
DUNS number of supplier:
226125583
Additional information:
Supplier Information 9
Supplier's name:
DrDoctor
Supplier's address:
123a Maidenhead Road
Windsor
SL4 5EY
Contact person:
John Kelly
DUNS number of supplier:
218501271
Additional information:
Supplier Information 10
Supplier's name:
EBO.AI (UK) LTD
Supplier's address:
St. Crispin House
St. Crispin Way
Rossendale
BB4 4PW
Contact person:
Paul Boland
DUNS number of supplier:
224338569
Additional information:
Supplier Information 11
Supplier's name:
FireText Communications Ltd
Supplier's address:
Tremough Innovation Centre
Penryn
Cornwall
TR10 9TA
Contact person:
James Huff
DUNS number of supplier:
210027763
Additional information:
Supplier Information 12
Supplier's name:
Forfront Limited
Supplier's address:
Paternoster House
65 St Paul's Churchyard
London
EC4M 8AB
Contact person:
Jamie McCandlish
DUNS number of supplier:
236485004
Additional information:
Supplier Information 13
Supplier's name:
Forth Communication Ltd
Supplier's address:
2-4 Balloo Avenue
Bangor
BT19 7QT
Contact person:
David Osler
DUNS number of supplier:
500279468
Additional information:
Supplier Information 14
Supplier's name:
Fusion Practices Limited
Supplier's address:
Unit 6083
6th Floor, Aldgate Tower 2
Leman Street,
London
E1 8FA
Contact person:
Ian McGowan
DUNS number of supplier:
216320371
Additional information:
Supplier Information 15
Supplier's name:
Healthcare Communications UK
Supplier's address:
5 St John's Lane
London
EC1M 4BH
Contact person:
Kenny Bloxham
DUNS number of supplier:
735713583
Additional information:
Supplier Information 16
Supplier's name:
Infinite Convergence Solutions Inc
Supplier's address:
16 Upper Woburn Place
London
WC1H 0AF
Contact person:
Jane Brett
DUNS number of supplier:
022904785
Additional information:
Supplier Information 17
Supplier's name:
Link Mobility
Supplier's address:
Cross House
8 Duncannon Street
London
WC2N 4JF
Contact person:
James Gray
DUNS number of supplier:
238806439
Additional information:
Supplier Information 18
Supplier's name:
MBA Group Ltd
Supplier's address:
MBA House
Garman Road
London
N17 0HW
Contact person:
Michael Hinds
DUNS number of supplier:
503189680
Additional information:
Supplier Information 19
Supplier's name:
Medallia, Inc
Supplier's address:
575 Market Street, Suite 1850
San Francisco
USA
CA 94105
Contact person:
CA 94105
DUNS number of supplier:
086713372
Additional information:
Supplier Information 20
Supplier's name:
Multitone Electronics PLC
Supplier's address:
Multitone House
Shortwood Copse Lane
Basingstoke
Hampshire
RG23 7NL
Contact person:
Robert Ridley
DUNS number of supplier:
210209987
Additional information:
Supplier Information 21
Supplier's name:
Netcall Technology Limited
Supplier's address:
Suite 203
Bedford Heights
Brickhill Drive
Bedford
Bedfordshire
MK41 7PH
Contact person:
Mark Holmes
DUNS number of supplier:
294785803
Additional information:
Supplier Information 22
Supplier's name:
Charles Novacroft Direct Limited
Supplier's address:
Seebeck House
1 Seebeck Place
Knowlhill
Milton Keynes
MK5 8FR
Contact person:
Debra Charles
DUNS number of supplier:
236039124
Additional information:
Supplier Information 23
Supplier's name:
Quadient UK Ltd
Supplier's address:
3rd Floor Press Centre
14 East Bay Lane
London
E15 2GW
Contact person:
Aga Detka
DUNS number of supplier:
770080364
Additional information:
Supplier Information 24
Supplier's name:
Service Level Management Ltd
Supplier's address:
Broom House
39/43 London Road
Hadleigh
Essex
SS7 2QL
Contact person:
Andrew Percival
DUNS number of supplier:
584948624
Additional information:
Supplier Information 25
Supplier's name:
Synertec Limited
Supplier's address:
2 Chelston Business Park
Castle Road
Wellington
TA21 9JQ
Contact person:
Shellie Tyrie
DUNS number of supplier:
237228965
Additional information:
Supplier Information 26
Supplier's name:
Talkdesk, Inc
Supplier's address:
388 Market Street
Suite 1300
San Francisco
CA 94111
Contact person:
Tony Barbone
DUNS number of supplier:
078455294
Additional information:
Supplier Information 27
Supplier's name:
Vocera Communications, Inc.
Supplier's address:
100 Longwater Avenue
Green Park
Reading
RG2 6GP
Contact person:
Geoff Peel
DUNS number of supplier:
017507091
Additional information:
Supplier Information 28
Supplier's name:
Webpost Ltd
Supplier's address:
Sucklings Yard
Church Street Ware
SG12 9EN
Contact person:
Emma Binstead-Smith
DUNS number of supplier:
218566521
Additional information:
AnnexD
The value provided is an estimate. We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary throughout the life of the framework agreement from the anticipated levels given in this notice.
The framework will be for the benefit, and on behalf, of public sector bodies, details of
such bodies can be accessed at: https://www.sbs.nhs.uk/proc-framework-agreementssupport
In addition, if provided for in the contract documents, NHS SBS may extend the scope and
benefit of the framework agreement to private sector bodies, subject to the approval of
NHS SBS. Whilst NHS SBS is not required by procurement legislation to do so, it has
extended the principles of public procurement rules to provide its private sector customers
with the best value and open and transparent procurement procedures.