II.1)
Scope of the procurement
PRO004373 Customer Market Research Services
Reference number:
PRO004373
79310000
-
Market research services
Services
II.1.4)
Short description
United Utilities (UU) is becoming increasingly more focused on its customers, and is encouraged by the water industry regulator, Ofwat, to ensure customer priorities are appropriately reflected in its business plan and activity.
UU is also prepared to invest in gathering meaningful insight about customer needs and expectations, to help provide the evidence the business needs to embed customer priorities into the centre of its ways of working.
Research is currently procured on a project-by-project basis via a tender process in line with current procurement guidelines
United Utilities will benefit from implementing supplier frameworks through improvements to the efficiency of procuring research services across the organisation.
II.1.5)
Estimated total value
Value excluding VAT: 6000000.00
GBP
II.1.6)
Information about lots
This contract is divided into lots:
yes
Tenders may be submitted for
maximum number of lots: 3
Maximum number of lots that may be awarded to one tenderer:
2
Specialist Qualitative Services
Lot No:
1
II.2.2)
Additional CPV code(s)
79310000
-
Market research services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
This lot covers Suppliers who specialise in qualitative research which involves collecting and analysing non-numerical data (e.g. sentiment, text, audio, video etc.) Activities in this area may include but not limited to: Specialist qual services (e.g. Stakeholder/ expert interviewing, Workshop expertise, Customer journey mapping, UX research, Ad & comms development / testing, Co-creation, Ethnographic research, Identifying customer needs, Exploratory research, Customer closeness, Campaign or brand evaluation through social media research.
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 1200000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Specialist Quantitative services
Lot No:
2
II.2.2)
Additional CPV code(s)
79310000
-
Market research services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
This lot covers Suppliers who specialise in quantitative research where data collection focuses on quantifying the collection and analysis of numerical data. Activities in this area may include but not limited to: Specialist Quant Services (e.g. Expert quant analysis, Research and analytics, Pricing and demand modelling, Customer segmentation, Consumer profiling, Behavioural science, Implicit testing, Omnibus, Specialists quantitative survey methods).
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 1200000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Generalist/ Full service Quantitative and Qualitative
Lot No:
3
II.2.2)
Additional CPV code(s)
79310000
-
Market research services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
This lot covers Suppliers who are full-service and provide a balanced amount of qualitative and quantitative services and do not specialise in either area. Activities in this area may include but not limited to: Focus groups/ mystery shopping/ depth interviews/ intercepts, online lite ethno/vox pops, comms testing, standard quantitative survey methods.
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 2400000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Customer/Community Panels
Lot No:
4
II.2.2)
Additional CPV code(s)
79310000
-
Market research services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
This Lot covers the specific requirement for a United Utilities online customer panel or community (MROC). United Utilities are looking for a Supplier who is able to provide a full-service online community panel. Activity in this area may include but not limited to:
Online customer / community platform technology, Management capability to run an ongoing community panel, Community recruitment retention and activity stimulation, On-going panel engagement strategy,
Set-up and build expertise for community panel, Platform licencing, Management and content provision services, Qualitative research techniques, Quantitative research techniques, Digital immersion, Vox-pops videos, Reporting workshops, Customer / community forums, Face to face customer immersion sessions,
Drafting findings and recommendations, Reporting and presenting findings and recommendations.
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 840000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Brand and Advertising Tracking
Lot No:
5
II.2.2)
Additional CPV code(s)
79310000
-
Market research services
II.2.3)
Place of performance
NUTS code:
UKD -
NORTH WEST (ENGLAND)
II.2.4)
Description of the procurement
This Lot covers the specific requirement for a United Utilities Brand Tracking solution. United Utilities is looking for a Supplier who is able to provide a Bespoke Brand Tracking / media Tracking service should pitch for this Lot. Activity in this area may include but not limited to: Brand / reputation / equity tracking, Brand Health mapping, Advertising tracking ,Set-up workshops, Stakeholder engagement, Questionnaire design, Bespoke methodology recommendations, Dynamic approach, Online dashboard design and implementation, Innovative storytelling and reporting, Contextual analysis, Actionable Insight recommendations, Face To Face immersion sessions, Cross-agency analysis.
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 384000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
96
This contract is subject to renewal:
no
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no