UK

Corrigendum

Information

Published

External Reference: 2021-578208

FTS Reference: 2021-013940

Corrigendum

Corrigendum

Notice for changes or additional information

Services

Section I: Contracting authority/entity

I.1)

Name and addresses

NHS Shared Business Services
05280446
Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
UK
Contact person: Aidan Woodward
Telephone: +44 7395253735
E-mail: aidan.woodward2@nhs.net
NUTS code:  UK -  UNITED KINGDOM
Internet address(es):
Main address: https://www.sbs.nhs.uk/
Address of the buyer profile: https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Patient/Citizen Communications & Engagement Solutions
Reference number:  CARAS
II.1.2)

Main CPV code

64000000  -  Postal and telecommunications services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with citizens as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies.
It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.

Section VI: Complementary information

VI.6)

Original notice reference

Notice number in the FTS: 2021/S 000-012974

Section VII: Changes

VII.1)

Information to be changed or added

VII.1.2)

Text to be corrected in the original notice

Section number:  IV.2.2
Place of text to be modified:  Date: 09/07/2021
Instead of:  
Date:  09/07/2021
Local time:  12:00
Read:  
Date:  16/07/2021
Local time:  12:00

Section number:  IV.2.7
Place of text to be modified:  Date: 09/07/2021
Instead of:  
Date:  09/07/2021
Local time:  12:00
Read:  
Date:  16/07/2021
Local time:  12:00