UK

Contract notice

Information

Published

Expire date: 26/04/2021

External Reference: 2021-540740

FTS Reference: 2021-004756

Contract notice

Contract notice

Section I: Contracting authority

I.1)

Name and addresses

Ravensbourne University London
N/A
6 Penrose Way
London
SE10 OEW
UK
Contact person: Margaret Newson
E-mail: procurement@rave.ac.uk
Internet address(es):
Main address: https://www.ravensbourne.ac.uk/
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/81165

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36946&B=LUPC
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=36946&B=LUPC
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Ravensbourne University - Customer Relationship Management Solution
Reference number:  DF03-CRM
II.1.2)

Main CPV code

72212445  -  Customer Relation Management software development services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.
Tender documentation may be downloaded from: https://uk.eu-supply.com/
II.1.5)

Estimated total value

Value excluding VAT: 500000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72000000  -  IT services: consulting, software development, Internet and support
72212333  -  Contact management software development services
72212445  -  Customer Relation Management software development services
II.2.3)

Place of performance

Main site or place of performance:  
Ravensbourne University London UK
II.2.4)

Description of the procurement

Ravensbourne University London requires a single Customer Relationship Management solution that pulls all interactions with students together, enabling university wide analytics and improved management of the student journey.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 500000.00  GBP
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Start: 21/06/2021  /  End: 20/06/2026
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As stated in the tender documents
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
As stated in the tender documents
Minimum level(s) of standards possibly required:  
As stated in the tender documents
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

As stated in the tender documents
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  19/04/2021
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 3  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  19/04/2021
Local time:  12:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

Royal Courts of Justice
London
WC1 2LL
UK