II.1)
Scope of the procurement
Public Engagement and Satisfaction Surveys
Reference number:
2207-2020
79315000
-
Social research services
Services
II.1.4)
Short description
Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
II.1.6)
Information about lots
This contract is divided into lots:
yes
II.1.7)
Total value of the procurement
Value excluding VAT:
300000.00
GBP
Public Engagement and Satisfaction Surveys
Lot No:
1
II.2.2)
Additional CPV code(s)
73000000
-
Research and development services and related consultancy services
73110000
-
Research services
73200000
-
Research and development consultancy services
73210000
-
Research consultancy services
79310000
-
Market research services
II.2.3)
Place of performance
Main site or place of performance:
West Yorkshire, WF1 1DL
II.2.4)
Description of the procurement
Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
60
Cost criterion
-
Name:
Cost
/
Weighting:
40
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Public Engagement and Satisfaction Surveys
Lot No:
2
II.2.2)
Additional CPV code(s)
73000000
-
Research and development services and related consultancy services
73110000
-
Research services
73200000
-
Research and development consultancy services
73210000
-
Research consultancy services
79310000
-
Market research services
79315000
-
Social research services
II.2.3)
Place of performance
Main site or place of performance:
Sheffield, S9 2EH
II.2.4)
Description of the procurement
Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
Criteria below
Quality criterion
-
Name:
Quality
/
Weighting:
50
Cost criterion
-
Name:
Cost
/
Weighting:
50
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no