II.1)
Scope of the procurement
Social media management and engagement platform
Reference number:
PICTCN-109-2020
72268000
-
Software supply services
Services
II.1.4)
Short description
The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. This will be for a period of 4 years (with an initial term of 2 years and the option for the Contracting Authority acting in its sole discretion, to extend for two further periods of 1 year each), aiming to commence on or around 16 February 2021.
The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media
channels in one place in a safe, secure and auditable way.
Full details of the specification and requirements are included in the ITT.
II.1.5)
Estimated total value
Value excluding VAT: 12000000.00
GBP
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2.2)
Additional CPV code(s)
72250000
-
System and support services
72260000
-
Software-related services
72400000
-
Internet services
72600000
-
Computer support and consultancy services
II.2.4)
Description of the procurement
The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way.
This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including:
- facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes;
- publishing content (both live and scheduled);
- provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available;
- the creation of and maintenance of a content management library;
- hosting live events; and
- holding real-time conversations with members of the public.
The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021.
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 12000000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
24
This contract is subject to renewal:
yes
Description of renewals:
The initial term of the awarded framework agreement shall be 2 years (24 months), with the possibility of two further renewal periods of 1 year each (12 months).
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
The framework is open to a wide range of policing bodies, law enforcement agencies and other Bluelight Services. Please refer to the ITT and Appendix 3 (Contracting Bodies) for more information.