UK

Contract notice

Information

Published

Date of dispatch of this notice: 10/10/2020

Expire date: 09/11/2020

External Reference: 2020-568633

TED Reference: 2020/S 199-483839

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

The Police and Crime Commissioner for West Yorkshire
n/a
Ploughland House, 62 George Street
Wakefield
WF1 1DL
UK
Contact person: Iain Dunn
E-mail: iain.dunn@southyorks.pnn.police
Internet address(es):
Main address: www.westyorkshire.police.uk

The Police and Crime Commissioner for South Yorkshire
Carbrook House, Carbrook Hall Road
Sheffield
S9 2EH
UK
Contact person: Iain Dunn
E-mail: iain.dunn@southyorks.pnn.police.uk
Internet address(es):
Main address: www.southyorks.police.uk

I.2)

Joint procurement

The contract involves joint procurement
In the case of joint procurement involving different countries, state applicable national procurement law:  
This is a collaborative procurement between South Yorkshire and West Yorkshire Police Forces. EU Law applies.
The contract is awarded by a central purchasing body
I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=34912&B=BLUELIGHT
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=34912&B=BLUELIGHT
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Public order and safety

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Public Engagement and Satisfaction Surveys
Reference number:  2207-2020
II.1.2)

Main CPV code

79315000  -  Social research services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
II.1.5)

Estimated total value

Value excluding VAT: 300000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: yes
Tenders may be submitted for  all lots
II.2)

Description

II.2.1)

Title

Public Engagement and Satisfaction Surveys
Lot No:  1
II.2.2)

Additional CPV code(s)

73000000  -  Research and development services and related consultancy services
73110000  -  Research services
73200000  -  Research and development consultancy services
73210000  -  Research consultancy services
79310000  -  Market research services
II.2.3)

Place of performance

Main site or place of performance:  
West Yorkshire, WF1 1DL
II.2.4)

Description of the procurement

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 230000.00  GBP
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
Contract can be extended by a period of up to 12 months, on 2 occasions. The contract will be renewed after the maximum contract term of 5 years.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2)

Description

II.2.1)

Title

Public Engagement and Satisfaction Surveys
Lot No:  2
II.2.2)

Additional CPV code(s)

73000000  -  Research and development services and related consultancy services
73110000  -  Research services
73200000  -  Research and development consultancy services
73210000  -  Research consultancy services
79310000  -  Market research services
79315000  -  Social research services
II.2.3)

Place of performance

Main site or place of performance:  
Sheffield, S9 2EH
II.2.4)

Description of the procurement

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 70000.00  GBP
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:  
Contract can be extended by a period of up to 12 months, on 2 occasions. The contract will be renewed after the maximum contract term of 5 years.
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  09/11/2020
Local time:  10:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.7)

Conditions for opening of tenders

Date:  09/11/2020
Local time:  10:00
Place:  
Wakefield
Information about authorised persons and opening procedure:  
Iain Dunn - Senior Category Manager, Regional Police Procurement - Yorkshire and the Humber

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  yes
Estimated timing for further notices to be published:  
October 2024
VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of England and Wales
7 Rools Buildings, Fetter Lane
London
EC4A 1NL
UK
Internet address: http://www.judiciary.gov.uk

VI.4.2)

Body responsible for mediation procedures

West Yorkshire Police
Wakefield
UK

VI.4.4)

Service from which information about the review procedure may be obtained

Regional Procurement
Sheffield
UK