Date of dispatch of this notice: 10/11/2019
Expire date: 09/12/2019
External Reference: 4a05a1de-b4e5-4d01-8b51-db81d7332550
Date of dispatch of this notice: 10/11/2019
Expire date: 09/12/2019
External Reference: 4a05a1de-b4e5-4d01-8b51-db81d7332550
Official name: The Police and Crime Commissioner for Humberside
Url:
Address line 1: The Lawns
Address line 2:Harland Way, Cottingham
Town: Hull
Postal Code: HU16 5SN
Country: England
Contact person: Billie Heafield
E-mail: billie.heafield@southyorks.pnn.police.uk
Phone: +44 7464983809
Title attributed to the contract: Mental Health and Vulnerability Support in Humberside
Description:
This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 10 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability. Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis. Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs. The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
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