Contract award notice

Information

Published

Date of dispatch of this notice: 04/12/2018

External Reference: 2018-504701

TED Reference: 2018/S 236-539795

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Police and Crime Commissioner for North Wales Police & North Wales Police
n/a
Force Headquarters, Glan-y -don, Abergele Road,
Colwyn Bay, North Wales
LL29 8AW
UK
Contact person: Kim Richards
Telephone: +44 1492804248
Internet address(es):
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Public order and safety

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Victim Help Centre
Reference number:  32682
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

CONTRACT FOR THE PROVISION OF A VICTIM HELP CENTRE
THE CONRACT IS FOR AN INITIAL PERIOD OF 2 YEARS COMMENCING ON 1ST APRIL 2019 WITH POTENTIAL TO EXTEND FOR A FURTHER 3 YEARS IN MULTIPLES NOT EXCEEDING 12 MONTHS.
The Police & Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31st March 2019 and therefore we are looking to put a new contract in place to commence on 1st April 2019.
The Closing Date: 2pm on 12th October 2018
This Contract will be open for use by the Police and Crime Commissioner for Gwent and/or Gwent Police throughout the contract period should they require.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  2025000.00  GBP
II.2)

Description

II.2.2)

Additional CPV code(s)

85000000  -  Health and social work services
85320000  -  Social services
85323000  -  Community health services
98000000  -  Other community, social and personal services
II.2.3)

Place of performance

Main site or place of performance:  
North Wales
II.2.4)

Description of the procurement

CONTRACT AR GYFER DARPARU CANOLFAN CYMORTH DIODDEFWYR
BYDD CYFNOD Y CONTRACT AM 2 FLYNEDD YN GYCHWYNNOL I DDECHRAU AR 1 Ebrill 2019 GYDA’R POTENSIAL I’W YMESTYN AM 3 BLYNEDD RHAGOR MEWN CYFNODAU O DDIM MWY NA 12 MIS AR Y TRO.
Mae Comisiynydd Heddlu a Throsedd Gogledd Cymru ar hyn o bryd yn darparu cefnogaeth ar gyfer dioddefwyr trosedd drwy ganolbwynt o’r enw ‘Canolfan Cymorth Dioddefwyr’ (CCD) sydd wedi ei lleoli ym Mhencadlys Rhanbarthol yr Heddlu yn Llanelwy.
Mae’r Gwasanaeth yn cael ei gyflenwi ar hyn o bryd gan Gyflenwr allanol, a bydd y contract presennol yn od i ben ar 31 Mawrth 2019 ac felly rydym yn edrych i osod contract newydd mewn lle i ddechrau ar 1 Ebrill.
Dylid gofyn unrhyw gwestiynau drwy adran Negeseuon y Tendr. Noder hefyd na fydd gohebiaeth yn cael ei gynnal y tu allan i’r system.
Dyddiad Cau: 2pm ar 12 Hydref 2018
CONTRACT FOR THE PROVISION OF A VICTIM HELP CENTRE
THE CONRACT PERIOD IS FOR AN INITIAL PERIOD OF 2 YEARS COMMENCING ON 1ST APRIL 2019 WITH A POTENTIAL TO EXTEND FOR A FURTHER 3 YEARS IN MULTIPLES NOT EXCEEDING 12 MONTHS.
The Police & Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31st March 2019 and therefore we are looking to put a new contract in place to commence on 1st April 2019.
Any questions should also be raised via the Messaging section of the Tender, please note that no correspondence will be entered into outside of the system.
The Closing Date: 2pm on 12th October 2018
The Contract will be open for use by The Police and Crime Commissioner for Gwent and/or Gwent Police should they require.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Method Statements  /  Weighting:  45
Quality criterion  -  Name:  Information Security  /  Weighting:  3
Quality criterion  -  Name:  Insurance  /  Weighting:  3
Quality criterion  -  Name:  Compliance with Requirements  /  Weighting:  6
Quality criterion  -  Name:  Financial Standing  /  Weighting:  3
Price  -  Weighting:  40
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 177-401405

Section V: Award of contract

Contract No: 1

Title: Victim Help Centre

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

04/12/2018
V.2.2)

Information about tenders

Number of tenders received:  1
Number of tenders received by electronic means:  1
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Victim Support
Charity no. 298028
1 Bridge Street
Derby
DE1 3HZ
UK
Telephone: +44 07768498296

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot:  2025000.00  GBP

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Head of Procurement
Force Headquarters, Glan y Don, North Wales
Old Colwyn
LL29 8AW
UK
Telephone: +44 492804247

VI.4.2)

Body responsible for mediation procedures

A neutral advisor or mediator shall be chosen by agreement between the Parties
Colwyn Bay
UK
Internet address: http://www.cedr.co.uk