II.1)
Scope of the procurement
Provision of IT Helpdesk and Support Services
Reference number:
AFRS07-2018-05
72253000
-
Helpdesk and support services
Services
II.1.4)
Short description
Avon Fire Authority requires a IT Helpdesk and Support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year, as this is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
1245000.00
GBP
II.2.2)
Additional CPV code(s)
72150000
-
Computer audit consultancy and hardware consultancy services
72222300
-
Information technology services
72253100
-
Helpdesk services
II.2.3)
Place of performance
Main site or place of performance:
Avon Fire and Rescue Service HQ, Portishead
II.2.4)
Description of the procurement
Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.
For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service.
The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service.
Criteria below
Quality criterion
-
Name:
Technical Ability
/
Weighting:
65
Price
-
Weighting:
35
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
Assets owned by Avon Fire and Rescue Service. Support services to be provided by the contractor.