UK

Contract notice

Information

Published

Date of dispatch of this notice: 11/09/2018

Expire date: 12/10/2018

External Reference: 2018-536460

TED Reference: 2018/S 177-401405

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Police and Crime Commissioner for North Wales Police & North Wales Police
n/a
Force Headquarters, Glan-y -don, Abergele Road,
Colwyn Bay, North Wales
LL29 8AW
UK
Contact person: Kim Richards
Telephone: +44 1492804248
E-mail: kim.richards@nthwales.pnn.police.uk
Internet address(es):
Main address: http://www.north-wales.police.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Public order and safety

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Victim Help Centre
Reference number:  32682
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

CONTRACT FOR THE PROVISION OF A VICTIM HELP CENTRE
THE CONRACT IS FOR AN INITIAL PERIOD OF 2 YEARS COMMENCING ON 1ST APRIL 2019 WITH POTENTIAL TO EXTEND FOR A FURTHER 3 YEARS IN MULTIPLES NOT EXCEEDING 12 MONTHS.
The Police & Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31st March 2019 and therefore we are looking to put a new contract in place to commence on 1st April 2019.
The Closing Date: 2pm on 12th October 2018
This Contract will be open for use by the Police and Crime Commissioner for Gwent and/or Gwent Police throughout the contract period should they require.
II.1.5)

Estimated total value

Value excluding VAT: 3600000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

85000000  -  Health and social work services
85320000  -  Social services
85323000  -  Community health services
98000000  -  Other community, social and personal services
II.2.4)

Description of the procurement

CONTRACT AR GYFER DARPARU CANOLFAN CYMORTH DIODDEFWYR
BYDD CYFNOD Y CONTRACT AM 2 FLYNEDD YN GYCHWYNNOL I DDECHRAU AR 1 Ebrill 2019 GYDA’R POTENSIAL I’W YMESTYN AM 3 BLYNEDD RHAGOR MEWN CYFNODAU O DDIM MWY NA 12 MIS AR Y TRO.
Mae Comisiynydd Heddlu a Throsedd Gogledd Cymru ar hyn o bryd yn darparu cefnogaeth ar gyfer dioddefwyr trosedd drwy ganolbwynt o’r enw ‘Canolfan Cymorth Dioddefwyr’ (CCD) sydd wedi ei lleoli ym Mhencadlys Rhanbarthol yr Heddlu yn Llanelwy.
Mae’r Gwasanaeth yn cael ei gyflenwi ar hyn o bryd gan Gyflenwr allanol, a bydd y contract presennol yn od i ben ar 31 Mawrth 2019 ac felly rydym yn edrych i osod contract newydd mewn lle i ddechrau ar 1 Ebrill.
Dylid gofyn unrhyw gwestiynau drwy adran Negeseuon y Tendr. Noder hefyd na fydd gohebiaeth yn cael ei gynnal y tu allan i’r system.
Dyddiad Cau: 2pm ar 12 Hydref 2018
CONTRACT FOR THE PROVISION OF A VICTIM HELP CENTRE
THE CONRACT PERIOD IS FOR AN INITIAL PERIOD OF 2 YEARS COMMENCING ON 1ST APRIL 2019 WITH A POTENTIAL TO EXTEND FOR A FURTHER 3 YEARS IN MULTIPLES NOT EXCEEDING 12 MONTHS.
The Police & Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31st March 2019 and therefore we are looking to put a new contract in place to commence on 1st April 2019.
Any questions should also be raised via the Messaging section of the Tender, please note that no correspondence will be entered into outside of the system.
The Closing Date: 2pm on 12th October 2018
The Contract will be open for use by The Police and Crime Commissioner for Gwent and/or Gwent Police should they require.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 3600000.00  GBP
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:  
The initial contract period is for 24 months, with the option to extend for another 3 years in multiples of no more than 12 months.
II.2.10)

Information about variants

Variants will be accepted: yes
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As per the tender documents.
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
As per the tender documents
Minimum level(s) of standards possibly required:  
Full independent financial background checks will be carried out prior to award or any contract.
III.1.3)

Technical and professional ability

Selection criteria as stated in the procurement documents
III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  12/10/2018
Local time:  14:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

Danish, English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Duration in months : 6  (from the date stated for receipt of tender)
IV.2.7)

Conditions for opening of tenders

Date:  12/10/2018
Local time:  14:00
Place:  
North Wales Police
Information about authorised persons and opening procedure:  
Force Solicitor
Procurement Officer

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.2)

Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.4)

Procedures for review

VI.4.1)

Review body

Head of Procurement
Force Headquarters, Glan y Don, North Wales
Old Colwyn
LL29 8AW
UK
Telephone: +44 492804247
E-mail: procurement@nthwales.pnn.police.uk

VI.4.2)

Body responsible for mediation procedures

A neutral advisor or mediator shall be chosen by agreement between the Parties
Colwyn Bay
UK
Internet address: http://www.cedr.co.uk