UK

Contract notice

Information

Published

Date of dispatch of this notice: 12/07/2018

Expire date: 13/08/2018

External Reference: 2018-765029

TED Reference: 2018/S 133-302231

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

University of Exeter
RC000653
Northcote House
Exeter
EX4 4QH
UK
Contact person: Sam Barker
Telephone: +44 11111
E-mail: samantha.barker@exeter.ac.uk
NUTS code:  UKK -  SOUTH WEST (ENGLAND)
Internet address(es):
Main address: http://www.exeter.ac.uk
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/53042

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24767&B=EXETER
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24767&B=EXETER
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Education

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Contract for provision of an IT service management solution
Reference number:  UOE/2018/021/SB
II.1.2)

Main CPV code

48517000  -  IT software package
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working.
The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue.
The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases.
II.1.5)

Estimated total value

Value excluding VAT: 3045000.00  GBP
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48100000  -  Industry specific software package
72222300  -  Information technology services
II.2.3)

Place of performance

NUTS code:  UKK -  SOUTH WEST (ENGLAND)
II.2.4)

Description of the procurement

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working.
The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue.
The implementation of the IT service management solution will deliver improvement for the IT service. If proven successful, the University reserves the right to purchase additional modules and/or subscriptions to enable other professional service areas of the University to benefit from this solution For the avoidance of doubt the purpose of this procurement is to provide the IT service management solution for the IT Service with a budget for implementation and subscription of £645K. The figure of £3.045M includes this initial implementation and estimations of the budget that could be available if the University was to adopt an enterprise solution within the term of this contract.
The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 3045000.00  GBP
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: yes
Description of options:
The implementation of the IT service management solution will deliver improvement for the IT service. If proven successful, the University reserves the right to purchase additional modules and/or subscriptions to enable other professional service areas of the University to benefit from this solution For the avoidance of doubt the purpose of this procurement is to provide the IT service management solution for the IT Service with a budget for implementation and subscription of £645K. The figure of £3.045M includes this initial implementation and estimations of the budget that could be available if the University was to adopt an enterprise solution within the term of this contract.
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Restricted procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  13/08/2018
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

University of Exeter
Exeter
UK