II.1)
Scope of the procurement
Quantitative Research Services including Customer Satisfaction Surveying
Reference number:
1514
79310000
-
Market research services
Services
II.1.4)
Short description
The purpose of this invitation to tender is to establish a one year agreement with a service provider for the provision of quantitative research services including running NS&I’s strategic level customer satisfaction survey. Please note, this contract does not include omnibus services as these are already covered by another contract or NS&I’s tactical customer satisfaction surveying.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
250000.00
GBP
II.2.2)
Additional CPV code(s)
79342311
-
Customer satisfaction survey
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
LONDON
II.2.4)
Description of the procurement
Each year NS&I potentially carries out a small number of ad-hoc quantitative research projects. Currently we do not have a contract in place to cover these needs so need to tender for each piece separately. For efficiency purposes we want to set up a ‘call off’ contract with an agency that can provide us with any ad hoc quantitative research services that are not covered by current contracts. NS&I is unable to guarantee whether any ad hoc quantitative research projects will be commissioned during the lifetime of this contract or the scale of any pieces that are commissioned. Ad hoc quantitative research projects could take a number of different formats and cover a range of topics.
In addition to this ad hoc quantitative research there is the requirement to run NS&I’s strategic customer satisfaction survey and support us by providing expert guidance around the area of customer satisfaction and customer experience. In particular, recommending solutions to identify customer experience issues.
Criteria below
Quality criterion
-
Name:
Technical
/
Weighting:
55
Quality criterion
-
Name:
Capability
/
Weighting:
10
Quality criterion
-
Name:
Quality
/
Weighting:
5
Cost criterion
-
Name:
Costs
/
Weighting:
25
Cost criterion
-
Name:
Agreement to NS&I terms
/
Weighting:
5
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
For further information and to participate in this tender opportunity please visit the NS&I eProcurement portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI.
Select 'Ref: 1514 Quantitative Research Services' and register your interest to download the tender documents. Please note that all communications with NS&I can only be conducted via the NS&I eProcurement portal.