II.1)
Scope of the procurement
Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight
Reference number:
1514
79310000
-
Market research services
Services
II.1.4)
Short description
The purpose of this invitation to tender is to establish an agreement with a service provider for the provision of quantitative research services where NS&I require an external agency to support. This includes running NS&I’s strategic level customer satisfaction survey and providing customer experience advice based on wider insight and expertise. Please note this contract does not include omnibus services as these are already covered by another contract or NS&I’s tactical customer satisfaction surveying or transactional surveying that is conducted by Atos.
II.1.5)
Estimated total value
Value excluding VAT: 250000.00
GBP
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2.2)
Additional CPV code(s)
79342311
-
Customer satisfaction survey
II.2.3)
Place of performance
NUTS code:
UK -
UNITED KINGDOM
Main site or place of performance:
LONDON
II.2.4)
Description of the procurement
Each year NS&I potentially carries out a small number of ad-hoc quantitative research projects. Currently we do not have a contract in place to cover these needs so need to tender for each piece separately. For efficiency purposes we want to set up a ‘call off’ contract with an agency that can provide us with any ad hoc quantitative research services that are not covered by current contracts. NS&I is unable to guarantee whether any ad hoc quantitative research projects will be commissioned during the lifetime of this contract or the scale of any pieces that are commissioned. Ad hoc quantitative research projects could take a number of different formats and cover a range of topics.
In addition to this ad hoc quantitative research there is the requirement to run NS&I’s strategic customer satisfaction survey and support us by providing expert guidance around the area of customer satisfaction and customer experience. In particular, recommending solutions to identify customer experience issues.
Price is not the only award criterion and all criteria are stated only in the procurement documents
Value excluding VAT: 250000.00
GBP
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
12
This contract is subject to renewal:
yes
Description of renewals:
This contract has the potential to be extended for a further two years (on a 1+1 basis).
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
II.2.14)
Additional information
For further information and to participate in this tender opportunity please visit the NS&I eProcurement portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI.
Select 'Ref: 1514 Quantitative Research Services' and register your interest to download the tender documents. Please note that all communications with NS&I can only be conducted via the NS&I eProcurement portal.