UK

Contract award notice

Information

Published

Date of dispatch of this notice: 12/05/2016

External Reference: 2016-655873

TED Reference: 2016/S 092-164266

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

The Police and Crime Commissioner for South Yorkshire
n/a
18 Regent Street,
Barnsley, South Yorkshire
S70 2HG
UK
Contact person: Carole Carrigan
Telephone: +44 1924294924
E-mail: Procurement@southyorks.pnn.police.uk
NUTS code:  UK -  UNITED KINGDOM
Internet address(es):
Main address: https://uk.eu-supply.com/ctm/Supplier/CompanyInformation/Index/36335
Address of the buyer profile: https://uk.eu-supply.com/ctm/Supplier/CompanyInformation/Index/36335

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Public order and safety

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

FRAMEWORK FOR THE PROVISION OF AN INTEGRATED MULTI CHANNEL CUSTOMER CONTACT AND RESOURCE MANAGEMENT SOLUTION
Reference number:  960-2014
II.1.2)

Main CPV code

48000000  -  Software package and information systems
II.1.3)

Type of contract

Supplies
II.1.4)

Short description

South Yorkshire and Humberside Police Forces are looking to procure an
Integrated Multi Channel Customer Contact and Resource Management Solution
to replace the existing arrangements.
Having a common IT solution will provide a platform for the business areas within
both Forces to rethink the way the service operates and/or are structured. It
would allow an opportunity to rationalise and align business processes and
activities to provide a more cost efficient and an increasingly effective
operational delivery platform for the Police and its partners.
Although initially for use by South Yorkshire and Humberside Police, in the spirit
of collaboration the framework is also available to all the ACPO North East
Regional Forces to utilise, should they choose to do so.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Lowest offer:  11760000.00  GBP / Highest offer:  41160000.00  GBP   taken into consideration  (excluding VAT)
II.2)

Description

II.2.3)

Place of performance

NUTS code:  UK -  UNITED KINGDOM
Main site or place of performance:  
South Yorkshire
II.2.4)

Description of the procurement

Replacement of Contact Management solution across South Yorkshire and Humberside Police
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Customer Relationship Management  /  Weighting:  12
Quality criterion  -  Name:  Communications  /  Weighting:  12
Quality criterion  -  Name:  Deployment and Tasking  /  Weighting:  9
Quality criterion  -  Name:  Voice Recording and Quality Assurance  /  Weighting:  5
Quality criterion  -  Name:  System Wide Requirements  /  Weighting:  9
Quality criterion  -  Name:  Technical  /  Weighting:  9
Quality criterion  -  Name:  Demonstration  /  Weighting:  4
Cost criterion  -  Name:  price  /  Weighting:  40
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2015/S 221-402402

Section V: Award of contract

Contract No: 1

Lot No: 1

Title: FRAMEWORK FOR THE PROVISION OF AN INTEGRATED MULTI CHANNEL CUSTOMER CONTACT AND RESOURCE MANAGEMENT SOLUTION

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

12/05/2016
V.2.2)

Information about tenders

Number of tenders received:  4
Number of tenders received by electronic means:  4
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Sopra Steria
207 9508 55
Three Cherry Trees Lane
Hemel Hempstead
HP2 7AH
UK
Telephone: +44 1442884761
E-mail: bluelight@steria.co.uk
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  41160000.00  GBP
Total value of the contract/lot:  41160000.00  GBP

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Regional Procurement Yorkshire and the Humber Police
Sheffield
UK

VI.5)

Date of dispatch of this notice

12/05/2016