UOE/2025/069/SD - Telephony and Call Centre - Teams Front End

At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.

Services

03/10/2025 12:00:00

64215000-6  IP telephone services
32429000-6  Telephone network equipment
32543000-1  Telephone switchboards
32551200-2  Telephone exchanges
32552100-8  Telephone sets
32552310-3  Digital telephone exchanges